Understand the customer's deep psychology and optimize the service.
In the IT service industry, improving customer satisfaction and repeat rates is crucial. By accurately understanding customer needs and providing services tailored to individual customers, we can enhance the customer experience and establish a competitive advantage. CRM 4.0 aims to resonate with customers' emotions and values, building long-term relationships. This, in turn, increases customer loyalty and encourages continued use of services. 【Usage Scenarios】 - Responding to customer inquiries - Analyzing service usage - Providing personalized information to customers - Proposing new services 【Effects of Implementation】 - Increased customer satisfaction - Decreased churn rate - Maximization of LTV (Customer Lifetime Value) - Increased revenue through service usage promotion
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basic information
【Features】 - Customer understanding based on emotional intelligence - Creation of new customer experiences through Web 3.0/metaverse compatibility - Continuous service improvement through self-evolving CRM - Purpose-driven customer engagement - Acquisition of multifaceted customer insights through holistic analysis 【Our Strengths】 Arcus Japan has extensive knowledge and experience in CRM consulting support, system development, and Microsoft products. As an organization led by a leading expert in CRM platforms, we provide high-quality services backed by top-class CRM experience and achievements in Japan.
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Company information
Established in July 2020 as a spin-off from Artisan Co., Ltd. Arcus Japan Co., Ltd. is headquartered in Osaka City, Osaka Prefecture, with bases in Tokyo and Hiroshima. The company provides its own products as well as support for systems using Microsoft products (such as Dynamics 365 (CRM), Dynamics CRM, Power Apps, Power BI, Power Automate, Microsoft 365, Microsoft Azure, etc.), including proposal support, requirements definition support, design, construction, operation and maintenance, and development support consulting. Its main businesses are CRM and drones. In the CRM sector, it is led by a pioneer in platform-based CRM and has top-class CRM experience and achievements in Japan, offering unique success know-how at high quality and low prices as a leading CRM company in Japan, supporting domestic and international customers as well as many CRM vendors. In the drone sector, it provides the highly autonomous flight platform "Edge Drone."
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