Fostering empathy with residents to achieve better service delivery.
In public agencies, resident services require accurately understanding residents' needs and providing prompt and detailed responses. Particularly, to meet the diversifying needs of residents, it is essential to adopt flexible responses tailored to individual situations rather than relying on conventional uniform service provision. CRM 4.0 allows for communication that resonates with residents' emotions and values, enabling deeper levels of interaction. This contributes to improving resident satisfaction and, ultimately, revitalizing the local community. 【Usage Scenarios】 - Responding to inquiries from residents - Streamlining various application procedures - Announcing community events - Collecting opinions and improving services - Ensuring information disclosure and transparency 【Effects of Implementation】 - Increased resident satisfaction - Cost reduction through improved operational efficiency - Enhanced reliability through accurate information provision - Revitalization of the local community - Reduced burden on staff
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**Features** - Empathy-based CRM that resonates with residents' deep-seated psychology - Personalized information provision utilizing AI - New resident services leveraging Web 3.0/Metaverse - Continuous improvement through self-evolving CRM - Well-being-linked CX **Our Strengths** Arcus Japan, as a leading company in CRM, provides optimal CRM solutions tailored to the needs of government agencies. Leveraging our extensive track record and expertise, we offer comprehensive support from system implementation to operation. Experts well-versed in Microsoft products will strongly support your agency's DX promotion.
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Established in July 2020 as a spin-off from Artisan Co., Ltd. Arcus Japan Co., Ltd. is headquartered in Osaka City, Osaka Prefecture, with bases in Tokyo and Hiroshima. The company provides its own products as well as support for systems using Microsoft products (such as Dynamics 365 (CRM), Dynamics CRM, Power Apps, Power BI, Power Automate, Microsoft 365, Microsoft Azure, etc.), including proposal support, requirements definition support, design, construction, operation and maintenance, and development support consulting. Its main businesses are CRM and drones. In the CRM sector, it is led by a pioneer in platform-based CRM and has top-class CRM experience and achievements in Japan, offering unique success know-how at high quality and low prices as a leading CRM company in Japan, supporting domestic and international customers as well as many CRM vendors. In the drone sector, it provides the highly autonomous flight platform "Edge Drone."


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