I thought it was systematized, but isn't there still quite a bit of manual work left? We will solve such concerns.
We have implemented a system that automatically analyzes and converts order data attached to emails for clients who do not place orders through the web ordering system, and uploads it as data for the core system. A dedicated email address for order placement is issued for each client. Clients simply need to attach the order data in the same format as before and send it to the dedicated email address for order placement. Due to a lack of integration between systems, data is currently being manually entered into the core system while viewing the screen. Managing clients who do not place orders through the web is cumbersome. We will solve such issues. Let the system handle routine work that can be automated, allowing humans to focus on customer communication and tasks that require creativity, thereby maximizing sales. We also have a mechanism in place to prevent missed order confirmations. Once a file is successfully imported into this system, a thank-you email will be automatically sent to the client, and a notification email regarding the order will be sent to the implementing company. Additionally, if the import fails, an alert email will be automatically sent to the implementing company.
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basic information
You will set the type of attached files and the column numbers of the items you want to import from the attached files for each client in the management screen. The acceptable attached files are CSV, TXT, and fixed-length text files. The email address specifically for email orders issued to clients will generally be one address per company. We will flexibly accommodate your preferences regarding the email server to be used. Our company’s email server can also be utilized.
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Applications/Examples of results
【Flow of Use】 1. Send an email with an attached file to the dedicated email address for orders. 2. The mail server receives the order email, and the conversion program automatically converts it into the data format for the core system. 3. The converted file will be uploaded to the directory specified by your company. For example, it is possible to upload the converted file to the core system via FTP. 4. There will also be a display linkage of the order details from the email order in the order management system (customization required).
Detailed information
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The process from sending an email to creating order data.
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Company information
Conifa Co., Ltd. develops its business based on a consistent service system that encompasses everything from planning and building business systems to operational management. We operate three businesses: "ASP/SaaS business," "Software Contract Development business," and "E-commerce business." Leveraging our extensive track record and high technical capabilities, we support our customers in improving operational efficiency and promoting digital transformation (DX). The implementation of systems is not the goal; we have a robust support system in place to ensure that our customers can continue to use our services with peace of mind after implementation. If you have any inquiries or requests, please feel free to contact us.
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