[Smart at Reception Case Study] TKC Corporation

Simultaneous implementation at 62 locations nationwide. Realization of smartphone reception through ConnecTalk integration, enabling centralized management in the administration department.

We would like to introduce a case study of the implementation of the reception system "Smart at reception" at TKC Corporation, which provides information services to accounting firms and local public organizations. Amid the push for telework during the COVID-19 pandemic, it became necessary to review the main and reception phone lines, which could only be handled via fixed phones. We combined the cloud PBX "ConnecTalk" with this system and implemented it simultaneously across 62 locations nationwide. When visitors perform reception operations on an iPad, they are directly connected to the responsible person's smartphone via "ConnecTalk," eliminating the hassle of relaying calls. The ability to remotely maintain settings for all locations from a cloud management screen has also been highly praised. [Case Overview] ■ Challenges - The reception system's reliance on fixed phones hindered the promotion of telework. - Operational burden of managing reception settings for nationwide locations individually. ■ Results - Successfully eliminated the hassle of relaying calls. - Achieved reception support that is not bound by location. *For more details, please refer to the related links or feel free to contact us.

Entrance and exit control system