Improved response speed during malfunction occurrences: Examples of document management system utilization.

For resin parts manufacturers. Management of mold drawings, molding conditions, inspection results, and defect reports linked by part number/lot. An example of improved customer response speed.

We would like to introduce a case study of our "necfru drive" implementation at J Company, a resin parts manufacturer. The company faced challenges with the time it took to collect related documents when issues occurred. To address this, they standardized tags by part number, mold, lot, and revision date, allowing related documents to be bundled for easy reference and sharing. As a result, the initial response time during complaint handling (document submission) has been expedited, leading to increased trust from clients. 【Case Overview (Partial)】 ■Challenges - Difficulties in tracking the history of part number revisions, hindering recurrence prevention. - Dependence on specific personnel for submitting evidence to clients. ■Response Measures - Only necessary documents are provided to clients through URL sharing. - Past projects are managed as COLD, while current projects are handled as HOT for organization. ＼Free Helpful Materials Available／ *For more details, please download the PDF or feel free to contact us.

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