What is the difference between good UX and bad UX? An explanation of the concept of quality during use and improvement measures.
Explaining practical know-how to enhance "quality of use" from the user's perspective, leading to increased satisfaction and reduced inquiries! [White paper available]
"Despite having rich features, customer satisfaction is surprisingly low." "There are many inquiries about how to use it." Behind such issues, there may be a lack of quality during use. This white paper clearly explains the essential "quality during use" for developing products and services with good UX, using concrete examples. Quality during use refers to the quality of the experiential value, such as ease of use and satisfaction, when users actually utilize the product or service. For example, important perspectives include: - Can be operated intuitively without confusion - Can achieve goals without stress - Can prevent risks from incorrect operations [Document Overview] ■Specific comparison of Bad UX / Good UX ■Five characteristics that constitute quality during use ■Benefits for both users and companies through UX improvement ■Concept of Human-Centered Design (HCD) ■Development system to achieve improvement in quality during use Our company supports user-centered product and service development through assistance from HCD-Net certified experts. Additionally, we also support human resource development and organizational building through experiential workshops. *For more details, please refer to the PDF download.
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*For detailed information, please refer to the related links or download the PDF. If you have any questions or concerns, please feel free to contact us.*
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This white paper is recommended for companies aiming to improve UX in product and service development and enhance customer satisfaction. For example: - Improving the usability of self-order terminals and business systems - Reviewing the UX of frequently queried web services and apps - Implementing human-centered design in new service development - Strengthening collaboration between design, development, and engineering departments - Fostering organizations and talent with a focus on quality during use It can be utilized in various scenarios. At SD Tech, we promote "Design Engineering," which supports everything from planning and requirements definition to UI/UX design and development as a cohesive process. We assist in creating products and services that continue to be chosen based on a design process rooted in user understanding. *For more details, please refer to the related links or download the PDF. If you have any questions or concerns, please feel free to contact us.
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We aim to develop products and services with high UX through design consulting that generates ideas and designs using a human-centered design approach, and engineering that can realize (PoC, development, implementation) those designs. In product and service development, the challenges of what kind of system should be built and what kind of services should be provided can only be properly addressed through business design and planning, which are upstream processes beyond idea generation and requirement definition. To achieve this, the collaboration of both engineers and designers is essential. By having designers and engineers work together from the very beginning phases to design business and user experiences, we can create products that are user-friendly and functionally adequate, thus developing products that balance user experience and functionality. To realize this, our company focuses on having designers and engineers work as one team, rather than in separate roles, to pursue the creation of user-friendly products.
