For the insurance industry | Marumo: Corporate mobile phone management service
Santec Telecom Japan Co., Ltd.
Corporate mobile management supporting assessment operations in the insurance industry.
In the insurance industry, rapid information gathering and customer response on-site are required, making the stable operation and security of corporate mobile phones crucial. For assessors to share accurate information and make quick decisions while on the go, it is essential to have measures in place for lost or malfunctioning devices, as well as prompt resolutions to user inquiries. To address these challenges and support improvements in operational efficiency and customer satisfaction, "Marumo" provides the optimal solution. 【Usage Scenarios】 - Taking and sharing photos and videos on-site - Secure access to customer information - Responding to inquiries while in transit 【Benefits of Implementation】 - Accelerated assessment operations - Smoother information sharing - Increased customer satisfaction
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basic information
【Features】 - Support via toll-free number and dedicated email address - Bulk management and operation using dedicated software - iOS repair support - Nationwide service - Consistent support by dedicated staff - Same-day response for lost items 【Our Strengths】 The STJ Group specializes in the sales, rental, and maintenance of wireless and information communication devices, with extensive experience in the corporate mobile business. Suntelcom Japan Co., Ltd., which has a proven track record of implementing BCP for major companies, serves as the customer contact point, providing BPO services from bulk management of devices to support for malfunctions and losses. We offer comprehensive support, including consulting on corporate communication environments and proposals for business improvement tools.
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The STJ Group (Suntelcom Japan Co., Ltd. and STJ Rentec Co., Ltd.) specializes in the sales, rental, and maintenance of wireless equipment and related solution products. (e.g., business-use wireless devices, IP wireless devices, license-free specific low-power transceivers, solutions products such as cameras and relay devices) ~List of Locations~ ■ Hokkaido Sales Office / Experience Center Sapporo ■ Tohoku Sales Office ■ Kanto Sales Office (Head Office) / Experience Center Tokyo ■ Kansai Branch / Experience Center Osaka ■ Kyushu Sales Office Additionally, the group company Suntelcom Japan Co., Ltd. also engages in mobile corporate business. With a proven track record in major corporate BCP implementations, we provide BPO services where Suntelcom Japan serves as the customer contact point, offering support for bulk management of devices, as well as assistance for malfunctions and losses. We can also provide comprehensive support proposals, including consulting on corporate communication environments and suggestions for office products and business improvement tools.
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