Accurately capturing the voices of residents. Maintaining trust in administrative responses.
"YouWire" is a recording system that allows for centralized management of four types of audio: office phones, mobile phones, smartphones, and face-to-face meetings/Web meetings. It records and centrally manages phone responses and consultation at service counters from residents on the server. It can be utilized for handling complaints, fact-checking during information disclosure requests, and staff training. 【Features】 ■ Records calls from office phone terminals ■ Centralized management of all call recordings and conversations ■ Reliable domestic product ■ Security measures and selectable data management ■ Diverse "search/playback functions" and "administrator functions" *For more details, please refer to the PDF materials or feel free to contact us.
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basic information
**Benefits of Implementation** ■ Accurate Record of Resident Interactions Record phone and in-person interactions to prevent misunderstandings and recurrence of complaints. ■ Information Disclosure and Audit Response Quickly search and replay relevant calls to respond promptly to disclosure requests and audits. ■ Utilization for Staff Training Use exemplary response cases and those needing improvement as training materials. ■ Security Measures Safely manage voice data containing personal information on a server. *For more details, please refer to the PDF document or feel free to contact us.*
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【Purpose】 ■ Resident response and preservation of complaint evidence ■ Information disclosure requests and audit responses ■ Utilization for staff training and OJT materials ■ Handover and information sharing between departments ■ Record of malicious complaints (customer harassment) response *For more details, please refer to the PDF document or feel free to contact us.
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Company information
Geek Feed Inc. is engaged in the planning, production, development, sales, leasing, import and export, maintenance, and consulting of computer systems and software. Our mission is to create innovation in the world through IT, bringing greater convenience and happiness to society. We also develop, manufacture, sell, and import/export communication and information processing equipment, as well as provide management consulting and various marketing research services, so please feel free to contact us if you have any requests.
