Facing 500,000 inquiries a year, Law Ticket's support reform achieved a 30% reduction!
We would like to introduce a case study of the implementation of the self-solving AI system "Helpfeel" at Lawson Entertainment, a comprehensive entertainment company. The company’s customer service department was overwhelmed with approximately 500,000 inquiries annually, leading to a situation where on-site staff were physically and mentally exhausted. After the implementation, the simplicity of the intuitive operation and the speed of response were highly evaluated, resulting in a reduction of about 9,000 inquiries per month and improvements in service. 【Case Overview】 ■ Challenge: Exhaustion of on-site staff due to the influx of 500,000 inquiries annually and the limitations of existing FAQs ■ Implementation: The intuitive and simple operation screen and fast response were key factors ■ Effect: Achieved a reduction of approximately 9,000 inquiries per month and a shift towards service improvement *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.
