Resolve manufacturers' concerns such as specification changes and individual responses with AI help desk!
We would like to introduce a case where Fujimak Co., Ltd., a comprehensive manufacturer of commercial kitchen equipment, has implemented our "Helpfeel." The company has faced a long-standing issue of "dependency," where inquiries from on-site engineers concentrated on specific detailed members, overwhelming the regular duties of the responsible personnel. Within a year of implementation, the access count increased fivefold from the initial number, and engineers have developed the habit of self-solving problems. Since past questions can be answered immediately with article links, the workload for those receiving inquiries has been reduced by approximately 80% based on experience. [Key Factors for Implementation] - Predictive search to replicate the craftsmanship of the responsible personnel - Support in a collaborative manner aimed at establishing the system *For more details, please download the PDF or feel free to contact us.
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【Effects After Implementation】 ■ Reduced inquiry response time by approximately 80% ■ Access numbers increased fivefold in the initial phase of implementation ■ Thick PDF manuals can now be searched pinpointedly ■ Able to respond calmly and immediately to unexpected troubles *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.
