Migrating approximately 600 pages of FAQs in one month! Controlling the rapid increase in phone inquiries.
We would like to introduce a case where Shiroka Corporation, a small home appliance manufacturer, implemented our "Helpfeel." As the company experienced growth in sales and brand recognition, there was an increase in inquiries via phone, putting a strain on their support resources. They had established an FAQ site, but it was not leading to self-resolution by customers. After implementation, customers were able to search for keywords in their own words when questions arose, allowing them to quickly find answers, which met their needs and resulted in a reduction in phone inquiries. [Key Factors for Implementation] - Aimed at promoting self-resolution and improving the FAQ - Extensive support from customer success - A very smooth transition with minimal involvement required *For more details, please download the PDF or feel free to contact us.
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【Effects After Implementation】 ■ Suppressed the rapid increase in phone inquiries after implementation ■ Established a system to improve customer satisfaction through PDCA ■ Enabled downloading of the instruction manual ■ Simple editing that does not require HTML knowledge allows anyone to quickly update the site *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.
