Centralized management of inquiries, requests, and response history. Incorporating the responses themselves into the company's knowledge base.
Corevia Desk is a cloud-based ticket and knowledge management service that centrally manages inquiries, work requests, incidents, and issues as "tickets." It records details such as the person in charge, response status, comments, and work history on a ticket-by-ticket basis, visualizing "who is handling what and to what extent." It ensures that requests and response histories, which can easily get buried in emails and chats, are reliably documented. The accumulated response content can be utilized as knowledge, helping to prevent oversight, eliminate dependency on specific individuals, and improve the efficiency of inquiry responses. 【Features】 ■ Converts inquiries and requests into tickets ■ Visualizes the person in charge and response status ■ Records comments and work history ■ Prevents oversight and duplicate responses ■ Allows searching and utilizing past response histories ■ Converts accumulated information into knowledge
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basic information
【Features】 ■Ticket Management ■Person in Charge and Status Management ■Comment and Response History Management ■Work Time and Work Performance Management ■Attachment Management ■Ticket Search ■Knowledge and FAQ Management ■Recurring Ticket Management
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It can be used for in-house help desk, system maintenance and operation, customer support, inquiry management, task requests, and incident and issue management. It is suitable for companies that want to consolidate requests that are scattered across email, chat, and verbal communication, visualize the status of responses, and accumulate past response know-how within the organization. The product introduction section of this portal seems quite important. It is better to write it in a way that includes not just a simple description of functions, but also "what problems it solves," as it is currently phrased. Additionally, when lined up in threes, Crew = attendance management, ERP = business management, and Desk = ticket and knowledge management, there is no overlap, making the differences in the Corevia series clear.
Company information
Our company is an engineering firm that provides consistent support from the design to the operation of IT infrastructure. We offer comprehensive support for our customers' IT foundations, including network and server construction, system development, 24-hour monitoring and operational support, and security measures. Additionally, we investigate bottlenecks and adjust parameters, providing suggestions for optimal performance, load balancing, and scaling up.
