Turn what we learned from addressing issues into knowledge that can be used within the department.
Is the content resolved through discussions between quality assurance and manufacturing limited to just the stakeholders of that particular case? In knowledge sharing of defect cases, we will communicate the conditions for occurrence and the rationale for countermeasures together, so that other personnel can confirm the applicable scope. RELAY organizes facts confirmed by each department, the background of the selected countermeasures, and points to share from chats exchanged among quality assurance, manufacturing, and production technology personnel using AI. We will accumulate knowledge that personnel have confirmed regarding conditions, so it can be referenced in consultations for different part numbers or processes, thereby facilitating information sharing between departments and discussions on preventing recurrence. [Check the usage image in the catalog] Download the related catalog "RELAY Manufacturing Industry Use Case Collection_Quality Assurance" to see the usage image of RELAY.
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Information handled in knowledge sharing: The target is the chat exchanged among personnel responsible for quality assurance, manufacturing, and production technology. AI organizes the facts confirmed by each department, the background for the selected measures, and the points of caution they wish to share. The personnel will verify the original statements, context, and conditions at the time, accumulating and sharing this as knowledge that can be used for future consultations and business decisions.
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[Utilization Image: Knowledge Sharing] In response to assembly defects, a scenario where manufacturing checks the work sequence, production technology checks the jigs, and quality assurance verifies the inspection results. The results of each confirmation are documented to show which judgments they led to. When sharing with similar processes, the responsible person can verify whether the knowledge can be used under the same conditions and can use it as material to consider points of caution for each process.
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