Agency Services Product List and Ranking from 157 Manufacturers, Suppliers and Companies

[Case Study] Telephone Answering Service for Patent Attorneys and Patent Offices

Many patent attorney firms have chosen us! You can also rest assured about understanding technical terms.

We would like to introduce a case study on the implementation of a telephone answering service for patent attorneys and patent offices. In the midst of deadline pressures and tasks where failure is not an option, we address concerns about interruptions in concentration when answering calls, as well as the ability to accurately handle calls filled with technical jargon from the patent office and clients. At CUBE, we have been serving many patent offices, including those that have been using our services for many years. Our experienced staff will handle phone calls as your office personnel, including taking messages from the patent office and client customers. [Challenges] ■ Answering calls interrupts concentration in tasks where failure is not an option due to deadline pressures. ■ Receiving a call from a different client with an approaching deadline while in a meeting with a new client can be alarming. *For more details, please refer to the related links or feel free to contact us.

[Case Study] Telephone Agency Service for Labor and Social Security Attorneys

The social insurance labor consultant office has abundant achievements and experience! Flexible and adaptable phone support like a secretary in the office is possible.

We would like to introduce a case study on the implementation of a telephone answering service for labor and social security attorneys. Labor and social security attorney offices receive calls from a wide range of sources, including client companies, individuals seeking advice on pensions, labor bureaus, and welfare guidance departments. While it is understood that the quality of telephone response affects the trust in the office as well as the acceptance and retention rates of cases, many offices struggle with the inability to allocate time and costs to this issue. CUBE's telephone answering service has been providing telephone answering for labor and social security attorney offices for many years. Even when administrative scriveners or tax accountant offices are co-located, we can accurately understand specialized terminology and respond appropriately. [Challenges] - There is a shortage of staff, but we cannot afford the labor costs for a receptionist. - It is difficult to hire and train clerks who can handle specialized content. - Although calls are forwarded to mobile phones, there are many instances where calls cannot be answered, raising concerns about missing new cases. - There are urgent calls from clients that cannot always be answered, which raises concerns about reliability. - There are many unnecessary sales calls that interrupt business operations. *For more details, please refer to the related links or feel free to contact us.*

Telephone answering service for administrative scrivener offices "My Team 108"

It is also possible to communicate callback times, relay messages to specific recipients, and add items for clarification! #We also respond to inquiries in English.

"My Team108" is a telephone answering service that can provide tailored support for your administrative law office, much like a dedicated secretary. The secretary staff are full-time employees who hold two qualifications: the "Secretary Certification," which proves their business responsiveness, and the "Telephone Response Skills Certification," which demonstrates their communication abilities in phone interactions. Our service is characterized by warm responses that give a good impression and a sense of security to those on the other end of the line, even when they cannot see the person they are speaking to. We empathetically support clients who may be feeling anxious, thereby enhancing their trust in your office. 【Features】 ■ "Post-Response Transfer" that feels like an internal extension ■ "Schedule Support" tailored to your appointments ■ Distribution of contact information by matter or client ■ Immediate call reports via your preferred tools *For more details, please refer to the related links or feel free to contact us.

[Case Study] Telephone Answering Service for the Real Estate Industry

Updating the property information shared in advance is easy! We will respond in a manner that aligns with your company's culture as your staff.

We would like to introduce a case study of the telephone answering service for the real estate industry. During meetings, office calls can be forwarded to your mobile phone. This service alleviates concerns such as receiving an important call from a valued client during a crucial meeting, or missing calls due to staff shortages and losing customers. With our service, updating property information that has been shared in advance is easy. If there are updates to property information, such as a property being sold, you can simply contact the CUBE telephone answering service via email or phone to make changes. Additionally, there are no charges for updating Q&A. 【Concerns about the telephone answering service】 ■ Can it handle various calls from sellers, buyers, banks, and brokerage firms? ■ I want to handle customer inquiries directly when I am available to take calls. ■ Can calls directed to each salesperson or representative be contacted individually? *For more details, please refer to the related links or feel free to contact us.

[Case Study] Telephone Answering Service for Hospitals and Clinics

Many hospitals and clinics have chosen us! You can trust us with peace of mind.

Introducing case studies of telephone answering services for hospitals and clinics. During non-business hours, there are many calls, and due to busy schedules, staff shortages, and patients feeling unwell, there are concerns about whether the telephone answering service can respond in a gentle tone, addressing the issues faced by doctors and medical office staff. Our company handles not only calls between businesses but also receives many inquiries from elderly individuals at acupuncture clinics and consultations from individuals at law offices. Our CUBE staff are dedicated to providing patient-centered telephone support as part of your staff. [Challenges] ■ Calls during non-business hours - Staff would like to handle calls, but it can be burdensome and there are issues with working hours. - Not answering calls can harm reputation, and cancellations can leave gaps in the schedule. ■ Busy schedules and staff shortages - With patient visits and treatments, there is often no time to answer calls. - There are times when the office is left unattended due to home visits. *For more details, please refer to the related links or feel free to contact us.

Telephone answering service guarantee system

Introducing the background and applicable plans of CUBE's telephone answering service guarantee system!

At CUBE, we have implemented a "Service Guarantee System" to ensure you can use our services with peace of mind. If you feel that the service has been completely unhelpful within one month of starting to use it, please fax us a dedicated form. You can cancel immediately. We will refund the full amount you paid to CUBE. *For detailed information, you can view it through the related links. Please feel free to contact us for more details.

Three Points for Choosing a Telephone Answering Service

First and foremost, the reason you want to use it! Please check again before deciding on a service company.

Do not sign a contract just because a salesperson from an agency tells you to. It is important to prioritize your own reasons for wanting to use the service. If you compromise just because the price is low, you may end up losing trust or wasting time, even after using the agency. *You can view the detailed content of the article through the related links. For more information, please feel free to contact us.

Six Points to Consider When Choosing a Telephone Answering Service

I want to be careful with sales talk like this. It's a must-see for first-time users.

The telephone answering service industry is entering a price competition. However, there is a limit to how much prices can be lowered, so we have adopted a pricing system that segments services to create the impression of being slightly cheaper. Unlike visible products, the services provided by telephone answering services have the drawback that their quality is not immediately apparent. While many companies advertise high quality, the reality is that there are quite a few that ignore quality and offer low prices. It is important to be cautious about taking sales pitches like the following at face value. *For more detailed information, please refer to the related links. Feel free to contact us for more details.*

Explaining the advantages and disadvantages of telephone answering services! Also introducing how to choose and points to be careful about.

Providing peace of mind to important customers and business partners, that leads to trust! You can also rely on us for handling calls from overseas.

A telephone answering service is a service where operators from an agency handle calls made to your company on your behalf, and report back via phone, email, or chat. When you are out of the office or in a meeting, the operators can respond to calls, helping to alleviate frustrations and concerns about missing new customer inquiries or not being able to connect with existing customers. *For more detailed information, please refer to the related links. Feel free to contact us for more details.*

Solving the desire to reduce employee burden! Small-scale call center.

Significantly lower cost than hiring people. It greatly reduces the burden of handling phone calls.

In the manufacturing and sales industries, communication with customers via phone and fax is mainstream. Therefore, handling the main phone line is one of the important tools that directly relates to sales and company image. However, if specific employees, such as clerks or those in the general affairs department, are responsible for answering the main phone line, it may become a significant burden. - There are too many calls, leaving insufficient time for other tasks. - Most questions received can only be answered by people on-site or from other departments. - Some employees may not be good at handling phone calls. These factors can lead to psychological stress associated with phone handling. If phone handling is becoming a burden for employees, it can be alleviated by implementing a telephone answering service or a small-scale call center! 【Benefits of Implementation】 - Employees' burden is reduced as they no longer have to handle the main phone line. - Operators report the call content to the appropriate person or designated department, allowing for efficient responses. - Employees can focus on their work without being distracted by phone calls.

【導入事例】製造販売業　小規模コールセンター／英語対応

突然の海外からの電話も安心。機会損失を防いで作業効率も上げる／英語対応可能な小規模コールセンター

CUBE電話代行サービス“英語プラン”での導入事例をご紹介します。 ＜導入前の状況＞ ・海外から問い合わせに対応できる従業員が数名いる ・従業員は技術的な作業と問合せ対応を兼任している ・従業員は事務所内不在時の場合がある ＜困りごと＞ ・海外からの電話に対応できない時がある ・事務所不在時の入電は機会損失に繋がってしまう 【導入後の評価】 担当者不在でも英語の一次対応が可能になり、機会損失を防ぐことに成功しました。 導入後は作業効率があがったと評価をいただいています。 ※詳しくは関連リンクをご覧いただくか、お気軽にお問い合わせください。

「出る電話を選びたい」は実現可能／小規模コールセンター

必要な電話のみ取り次いでくれる。臨機応変な対応が魅力の小規模コールセンター

電話は受電してみないと、誰からどのような用件なのかがわかりません。 多忙な中小企業であれば、社内で電話が鳴った場合にこのようなことは思ったことはありませんか。 「自分じゃない誰かが電話に出てほしい」 なぜなら、 ・今から外出するので約束している顧客の電話のみ受けたいから ・打ち合せ前なので話が長い顧客の電話は避けたいから ・忙しすぎて自分宛の電話以外は受けたくないから など、理由は様々です。 小規模コールセンターを導入すれば、「出たい電話のみ」受電することができます。 【導入メリット】 ・勧誘電話や他の担当者宛の電話をとらなくて良い ・用件によって「折り返し」と指示ができる ・約束の電話以外は「外出中」の指示が出せる

「残業を減らしたい」に役立つ／小規模コールセンター

受電対応を無くして残業を減らす。快適な職場環境には小規模コールセンター

製造業、販売業の方で、残業時間や残業代に課題を抱えてはいませんか。 残業時間や残業代を減らすには業務の効率化が必須ではありますが、大幅な業務効率化には大きなコストがかかりがちです。 しかし、低コストで業務効率化を図る方法があります。 それは、【電話対応の時間を大幅に削減する】方法です。 代表電話の受電対応は意外と時間がかかります。 そして電話対応の都度、従業員の集中力を途切れさせます。 また、相手の社名や名前、用件等を間違えないように聞き取りながら会話を進めなければならないので神経も使います。 目当ての担当者が不在の場合は、メモなどで伝言するための時間も発生します。 受電対応の時間削減と集中力低下の防止には、小規模コールセンターの導入がおすすめです。 【導入メリット】 ・受電対応の時間と伝言作成時間を削減できる ・電話が鳴らないことで集中力を継続できる ・受電内容の報告から仕事の優先順位をつけやすくなる ・人を雇うよりも圧倒的リーズナブルな料金設定で業務効率化が図れる

「電話のために出勤・担当制電話番」をゼロに。小規模コールセンター

フレキシブルな働き方を叶えます。リモートワーク推進にも小規模コールセンター

総務部や代表電話を受ける部署では、受電対応のためにリモートワークが叶わない、もしくは当番制で出勤が必須になることがあります。 もしくは、代表電話を特定の従業員のスマホに転送し、出先や在宅で電話対応を行う場合もあるかもしれません。 ・受電対応のための出勤は非効率的だと感じている ・リモートワークを進めたいが、出先や在宅で電話対応ができるのか不安 ・電話担当の従業員の負担が大きい もっと柔軟な働き方を推進したいと考えている方には、小規模コールセンターの導入をオススメします。 【導入メリット】 ・電話対応のための出勤が不要になるため、リモートワークを行いやすい ・従業員の電話対応の負担の偏りがなくなる ・リモートワーク時に受電環境(音)を気にせず業務に取り組める ・受電内容の報告から仕事の優先順位をつけやすくなる

「非通知の迷惑電話・営業電話をゼロに」できる小規模コールセンター