[Case Study] Telephone Answering Service for Hospitals and Clinics

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Introducing case studies of telephone answering services for hospitals and clinics. During non-business hours, there are many calls, and due to busy schedules, staff shortages, and patients feeling unwell, there are concerns about whether the telephone answering service can respond in a gentle tone, addressing the issues faced by doctors and medical office staff. Our company handles not only calls between businesses but also receives many inquiries from elderly individuals at acupuncture clinics and consultations from individuals at law offices. Our CUBE staff are dedicated to providing patient-centered telephone support as part of your staff. [Challenges] ■ Calls during non-business hours - Staff would like to handle calls, but it can be burdensome and there are issues with working hours. - Not answering calls can harm reputation, and cancellations can leave gaps in the schedule. ■ Busy schedules and staff shortages - With patient visits and treatments, there is often no time to answer calls. - There are times when the office is left unattended due to home visits. *For more details, please refer to the related links or feel free to contact us.

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