Agency services Product List and Ranking from 159 Manufacturers, Suppliers and Companies

Cross-selling promotion sales agency service

Propose related products together! Maximize customer value and sales through cross-selling.

This is a service for manufacturing companies that are unable to implement cross-selling by proposing other products or services to existing customers. Cross-selling stimulates customers' latent needs and leads to the purchase of multiple products, but companies often lack the understanding of their customers and the ability to make proposals when trying to tackle this on their own. In this service, sales representatives who are well-versed in your product lineup will discover needs that customers themselves may not even realize and will propose appropriate related products. Even if cross-selling is not going well, utilizing sales outsourcing is one option. Our sales staff will conduct sales activities on your behalf, supporting the creation of results as an immediate asset. Successful cross-selling will not only increase sales per customer but also enhance customer satisfaction as they can obtain related services in a one-stop manner.

[Case Study] Telephone Answering Service for Lawyers and Law Firms

I will provide schedule guidance as your company's administrative secretary according to the schedule!

We would like to introduce a case study on the implementation of a telephone answering service for lawyers and law firms. Since it is a one-person law office, the lawyer cannot answer calls while out or in court, leading to delays in returning calls and missing new cases. There are also concerns about whether they can accurately handle calls with many legal terms from courts and other sources. The staff of the CUBE telephone answering service receives calls for law firms daily, so experienced staff will handle phone calls as your office staff, including understanding legal terminology and taking down case numbers from courts. [Challenges] - As a one-person law office, the lawyer cannot answer calls while out or in court. - Delays in returning calls have led to missing new cases. - There are two office staff for five lawyers, resulting in continuous overtime. - The pace of accepting cases cannot be reduced, but honestly, they do not want to spend time on phone handling. *For more details, please refer to the related links or feel free to contact us.

What is a telephone answering service? An explanation of its mechanism and points to consider when choosing.

Introducing the types of companies that provide telephone answering services, along with their advantages and disadvantages!

A telephone answering service is a service that forwards calls made to your company, where operators from the answering service respond as if they were your employees, and report back via phone, email, or chat. You can easily set up call forwarding from your office's landline, and the calls will be forwarded within the telephone exchange to the answering service's operators. Some answering services also provide rental phone numbers. By handling calls on your behalf when your office is unavailable or during business meetings, you can avoid missing new customers and alleviate any dissatisfaction or anxiety existing customers may have when they cannot reach you by phone. *For more detailed information, please refer to the related links. Feel free to contact us for further inquiries.*

[Case Study] Telephone Answering Service for Patent Attorneys and Patent Offices

Many patent attorney firms have chosen us! You can also rest assured about understanding technical terms.

We would like to introduce a case study on the implementation of a telephone answering service for patent attorneys and patent offices. In the midst of deadline pressures and tasks where failure is not an option, we address concerns about interruptions in concentration when answering calls, as well as the ability to accurately handle calls filled with technical jargon from the patent office and clients. At CUBE, we have been serving many patent offices, including those that have been using our services for many years. Our experienced staff will handle phone calls as your office personnel, including taking messages from the patent office and client customers. [Challenges] ■ Answering calls interrupts concentration in tasks where failure is not an option due to deadline pressures. ■ Receiving a call from a different client with an approaching deadline while in a meeting with a new client can be alarming. *For more details, please refer to the related links or feel free to contact us.

[Case Study] Telephone Agency Service for Labor and Social Security Attorneys

The social insurance labor consultant office has abundant achievements and experience! Flexible and adaptable phone support like a secretary in the office is possible.

We would like to introduce a case study on the implementation of a telephone answering service for labor and social security attorneys. Labor and social security attorney offices receive calls from a wide range of sources, including client companies, individuals seeking advice on pensions, labor bureaus, and welfare guidance departments. While it is understood that the quality of telephone response affects the trust in the office as well as the acceptance and retention rates of cases, many offices struggle with the inability to allocate time and costs to this issue. CUBE's telephone answering service has been providing telephone answering for labor and social security attorney offices for many years. Even when administrative scriveners or tax accountant offices are co-located, we can accurately understand specialized terminology and respond appropriately. [Challenges] - There is a shortage of staff, but we cannot afford the labor costs for a receptionist. - It is difficult to hire and train clerks who can handle specialized content. - Although calls are forwarded to mobile phones, there are many instances where calls cannot be answered, raising concerns about missing new cases. - There are urgent calls from clients that cannot always be answered, which raises concerns about reliability. - There are many unnecessary sales calls that interrupt business operations. *For more details, please refer to the related links or feel free to contact us.*

Telephone answering service for administrative scrivener offices "My Team 108"

It is also possible to communicate callback times, relay messages to specific recipients, and add items for clarification! #We also respond to inquiries in English.

"My Team108" is a telephone answering service that can provide tailored support for your administrative law office, much like a dedicated secretary. The secretary staff are full-time employees who hold two qualifications: the "Secretary Certification," which proves their business responsiveness, and the "Telephone Response Skills Certification," which demonstrates their communication abilities in phone interactions. Our service is characterized by warm responses that give a good impression and a sense of security to those on the other end of the line, even when they cannot see the person they are speaking to. We empathetically support clients who may be feeling anxious, thereby enhancing their trust in your office. 【Features】 ■ "Post-Response Transfer" that feels like an internal extension ■ "Schedule Support" tailored to your appointments ■ Distribution of contact information by matter or client ■ Immediate call reports via your preferred tools *For more details, please refer to the related links or feel free to contact us.

Solving the desire to reduce employee burden! Small-scale call center.

Significantly lower cost than hiring people. It greatly reduces the burden of handling phone calls.

In the manufacturing and sales industries, communication with customers via phone and fax is mainstream. Therefore, handling the main phone line is one of the important tools that directly relates to sales and company image. However, if specific employees, such as clerks or those in the general affairs department, are responsible for answering the main phone line, it may become a significant burden. - There are too many calls, leaving insufficient time for other tasks. - Most questions received can only be answered by people on-site or from other departments. - Some employees may not be good at handling phone calls. These factors can lead to psychological stress associated with phone handling. If phone handling is becoming a burden for employees, it can be alleviated by implementing a telephone answering service or a small-scale call center! 【Benefits of Implementation】 - Employees' burden is reduced as they no longer have to handle the main phone line. - Operators report the call content to the appropriate person or designated department, allowing for efficient responses. - Employees can focus on their work without being distracted by phone calls.

【導入事例】製造販売業　小規模コールセンター／英語対応

突然の海外からの電話も安心。機会損失を防いで作業効率も上げる／英語対応可能な小規模コールセンター

CUBE電話代行サービス“英語プラン”での導入事例をご紹介します。 ＜導入前の状況＞ ・海外から問い合わせに対応できる従業員が数名いる ・従業員は技術的な作業と問合せ対応を兼任している ・従業員は事務所内不在時の場合がある ＜困りごと＞ ・海外からの電話に対応できない時がある ・事務所不在時の入電は機会損失に繋がってしまう 【導入後の評価】 担当者不在でも英語の一次対応が可能になり、機会損失を防ぐことに成功しました。 導入後は作業効率があがったと評価をいただいています。 ※詳しくは関連リンクをご覧いただくか、お気軽にお問い合わせください。

「出る電話を選びたい」は実現可能／小規模コールセンター

必要な電話のみ取り次いでくれる。臨機応変な対応が魅力の小規模コールセンター

電話は受電してみないと、誰からどのような用件なのかがわかりません。 多忙な中小企業であれば、社内で電話が鳴った場合にこのようなことは思ったことはありませんか。 「自分じゃない誰かが電話に出てほしい」 なぜなら、 ・今から外出するので約束している顧客の電話のみ受けたいから ・打ち合せ前なので話が長い顧客の電話は避けたいから ・忙しすぎて自分宛の電話以外は受けたくないから など、理由は様々です。 小規模コールセンターを導入すれば、「出たい電話のみ」受電することができます。 【導入メリット】 ・勧誘電話や他の担当者宛の電話をとらなくて良い ・用件によって「折り返し」と指示ができる ・約束の電話以外は「外出中」の指示が出せる

「残業を減らしたい」に役立つ／小規模コールセンター

受電対応を無くして残業を減らす。快適な職場環境には小規模コールセンター

製造業、販売業の方で、残業時間や残業代に課題を抱えてはいませんか。 残業時間や残業代を減らすには業務の効率化が必須ではありますが、大幅な業務効率化には大きなコストがかかりがちです。 しかし、低コストで業務効率化を図る方法があります。 それは、【電話対応の時間を大幅に削減する】方法です。 代表電話の受電対応は意外と時間がかかります。 そして電話対応の都度、従業員の集中力を途切れさせます。 また、相手の社名や名前、用件等を間違えないように聞き取りながら会話を進めなければならないので神経も使います。 目当ての担当者が不在の場合は、メモなどで伝言するための時間も発生します。 受電対応の時間削減と集中力低下の防止には、小規模コールセンターの導入がおすすめです。 【導入メリット】 ・受電対応の時間と伝言作成時間を削減できる ・電話が鳴らないことで集中力を継続できる ・受電内容の報告から仕事の優先順位をつけやすくなる ・人を雇うよりも圧倒的リーズナブルな料金設定で業務効率化が図れる

「電話のために出勤・担当制電話番」をゼロに。小規模コールセンター

フレキシブルな働き方を叶えます。リモートワーク推進にも小規模コールセンター

総務部や代表電話を受ける部署では、受電対応のためにリモートワークが叶わない、もしくは当番制で出勤が必須になることがあります。 もしくは、代表電話を特定の従業員のスマホに転送し、出先や在宅で電話対応を行う場合もあるかもしれません。 ・受電対応のための出勤は非効率的だと感じている ・リモートワークを進めたいが、出先や在宅で電話対応ができるのか不安 ・電話担当の従業員の負担が大きい もっと柔軟な働き方を推進したいと考えている方には、小規模コールセンターの導入をオススメします。 【導入メリット】 ・電話対応のための出勤が不要になるため、リモートワークを行いやすい ・従業員の電話対応の負担の偏りがなくなる ・リモートワーク時に受電環境(音)を気にせず業務に取り組める ・受電内容の報告から仕事の優先順位をつけやすくなる

「非通知の迷惑電話・営業電話をゼロに」できる小規模コールセンター

固定電話番号がレンタルできる小規模コールセンター

電話代行サービスとは？／小規模コールセンター

電話代行サービスを上手く使ってメリット豊富に／小規模コールセンター

電話代行サービスとは、自社の代表電話を代行会社へ転送して代わりに受電対応をしてもらうサービスです。 転送設定は自社内、もしくは事前設定で出先からリモートでも行えるため、 1日の営業時間のうちで短時間の利用をするも良し、1日中利用するも良しです。 ＜利用例＞ ・外出中（オフィス不在時）のみ利用する ・商談中、来客対応中、他の電話対応中のみ利用する ・担当者が休みの日のみ利用する ・繁忙期の数か月間のみ利用する ・内勤スタッフの採用が決まるまで利用する ・人手不足なので毎日利用する ・作業に集中したいので毎日利用する ・電話対応が苦手なので毎日利用する しかし、電話代行サービスを導入するにあたり、注意点もありいます。 自社にあった電話代行サービス会社でなければ、メリットよりもデメリットが上回ってしまいます。 自社にあった電話代行サービスの見つけ方は、ぜひ関連リンクをご覧ください。

スタートアップ企業が利用する電話代行サービス／小規模コールセンタ

スタートアップ企業にメリットが大きい電話代行サービス・小規模コールセンター

日本政府が2022年に発表した「スタートアップ育成５か年計画」も後押してか、日本における起業数は増加傾向です。 しかし急成長を見せるスタートアップ企業では、忙しさから人材不足や顧客対応がままならないなどの課題もあります。 そんなスタートアップ企業には、電話代行サービス／小規模コールセンターがおすすめです。 ＜電話代行サービスを利用するメリット＞ ・受電対応をしなくて良いのでコア業務に集中できる ・顧客対応の時間が減るため人材不足でも仕事が回る ・勧誘電話や迷惑電話の対応がゼロになる ・プロのオペレーターが対応するので高い応対品質が保てる ※詳しくは是非、関連リンクをご覧ください。