Example: Machinery Manufacturer | Automation of Inquiry Response Using AI Chatbot
70% of inquiry responses automated!
This is an example of a case where an industrial machinery manufacturer implemented an AI chatbot to automate inquiry responses and improve sales efficiency. Challenges: There were many inquiries regarding product specifications and customizations, increasing the burden on sales and technical staff. Repeated inquiries were common, causing a strain on human resources and delaying the handling of new leads. The handover to sales representatives was done manually, resulting in slow response times. Measures: AI Chatbot Implementation: Utilizing an AI trained on product manuals and FAQs to handle basic inquiries 24/7. CRM Integration: Recording inquiry details in real-time and automatically transferring high-quality leads to sales. Results: 70% of inquiry responses were automated, reducing the burden on sales and technical staff. The speed of lead handling improved, resulting in a 40% increase in the conversion rate to business negotiations.
- Company:homula
- Price:Other