ダットジャパン Product Lineup

Datt Japan proposes suitable solutions for improving the efficiency of call center operations! With over 25 years of extensive experience in call center operations, we achieve low-cost, short-term, and high-quality support utilizing generative AI. ■ "Conversational Chatbots" and "Conversational AI" We promote the practical application and utilization of generative AI, including chatGPT, enabling cost reduction in labor, minimizing errors, and allowing for consistent automation by linking with our in-house systems. ■ Achieving overwhelming low costs By utilizing our in-house systems and generative AI, we have achieved a cost-cutting rate of over 25% after outsourcing operations! ■ Speed backed by rich operational experience Leveraging our extensive operational experience with major clients, we can respond to everything from business design to operational construction, personnel assignment, and training in as little as three months. ■ Reliable support and robust security Using our own high-security developed systems, we build flexible service designs tailored to customer requests. With a solid support system, we continue to provide high-quality services even after operations commence. ■ Multilingual support We have an offshore base in the Philippines, securing highly skilled personnel, enabling multilingual support for call centers.

• Other services

Hybrid BPO is a new form of BPO that provides not only various business efficiency systems offered by Dat Japan but also personnel who are well-versed in systems and IT. ★Examples of Implementation - Automotive Industry ⇒ Electronic system for vehicle body maintenance compliant with the Ministry of Land, Infrastructure, Transport and Tourism + BPO services - Construction and Civil Engineering ⇒ System for document digitization and construction management + BPO services - Warehousing Industry ⇒ System for digitizing reports and mobile printer integration + BPO services - Call Center Industry ⇒ Visual IVR + AI summarization system + BPO services By standardizing business processes through the integration of systems and stabilizing quality, we enhance the reliability of operations. We offer total support for implementation, including business improvement proposals from staff with experience in various industries, optimal implementation methods, explanations to the field, and operation. If desired, we also provide after-support after the operation begins.

• Other services

Hybrid BPO is a new form of BPO that not only provides various business efficiency systems offered by Dat Japan but also supplies personnel well-versed in systems and IT. ★Examples of Implementation - Automotive Industry ⇒ Electronic system for vehicle body maintenance compliant with the Ministry of Land, Infrastructure, Transport and Tourism + BPO services - Construction and Civil Engineering ⇒ System for document digitization and construction management + BPO services - Warehousing Industry ⇒ System for digitizing reports and mobile printer integration + BPO services - Call Center Industry ⇒ Visual IVR + AI summarization system + BPO services By incorporating systems, we standardize business processes and enhance reliability through stable quality. We offer total support for implementation, from business improvement proposals by staff with experience in various industries to optimal implementation methods, explanations to the field, and operations. If desired, we also provide after-support after the operation begins.

• Other services

"Genbuster Vehicle Maintenance Version" is a cloud-based system that allows for the creation and management of reports on-site using PCs, tablets, and smartphones. Documents can be easily created using registered templates. It contributes to paperless operations and improved business efficiency. The automatic generation of electronic seals also facilitates a smooth approval process. It fully complies with the "5 requirements" of the Ministry of Land, Infrastructure, Transport and Tourism's vehicle maintenance guidelines. While enhancing the transparency and reliability of maintenance operations, it achieves efficiency through the promotion of digital transformation (DX). **Ministry of Land, Infrastructure, Transport and Tourism Vehicle Maintenance Guidelines 5 Requirements** 1. Photographing the vehicle maintenance status 2. Storing maintenance methods and names of parts and materials used 3. Storing information on service fees charged 4. Storing evidence of consumer consent 5. Storing information for a certain period and post-verification In addition to proposals for business improvement by dedicated staff and optimal implementation methods, we provide total support for implementation, including explanations and operations on-site. If desired, we also offer after-support after the start of operations. *For more details, please refer to the materials provided.* If you have any questions, please feel free to contact us.

• Software (middle, driver, security, etc.)

A cloud software that enhances the transparency and reliability of vehicle body maintenance and achieves efficiency through digital transformation (DX). It fully complies with the following "five requirements" of the Ministry of Land, Infrastructure, Transport and Tourism's vehicle body maintenance guidelines. ◆ Ministry of Land, Infrastructure, Transport and Tourism's Vehicle Body Maintenance Guidelines 1. [Photographing according to the vehicle maintenance status] 2. [Saving maintenance methods and names of parts and materials used] 3. [Saving information on service fees charged] 4. [Saving evidence of consumer consent] 5. [Storing information for a certain period and post-verification] Proposals for business improvement by dedicated staff – optimal implementation methods, explanations to the field, and operations, etc. Total support for implementation is available. If desired, after-support will also be provided after the operation begins.

• Software (middle, driver, security, etc.)

A cloud software that enhances the transparency and reliability of vehicle maintenance and achieves efficiency through digital transformation (DX). It fully complies with the following "five requirements" of the Ministry of Land, Infrastructure, Transport and Tourism's vehicle maintenance guidelines. ◆ Ministry of Land, Infrastructure, Transport and Tourism's Vehicle Maintenance Guidelines 1. [Photography according to vehicle maintenance status] 2. [Storage of maintenance methods and names of parts/materials used] 3. [Storage of service fee information] 4. [Storage of evidence of consumer consent] 5. [Storage of information for a certain period and post-verification] Dedicated staff will provide business improvement proposals, including optimal implementation methods, explanations to the field, and operations. Total support for implementation is available. If desired, after-support will also be provided after the operation begins.

• Other Auto Parts

This is an app that integrates over 35 years of expertise in construction management software with cloud technology to achieve "DX transformation" and "paperless" management on-site. ■ Easy paperless management with just a "smartphone" for "instructions, reports, and ledger creation"! By templating the documents you are currently using with 'Genbuster', you can create documents on your smartphone. The cloud database enables easy paperless management "anytime," "anywhere," and "by anyone." ■ Intuitive DX design combining "ease of use" and "clarity"! We have adopted an intuitive DX design that combines ease of use and clarity, especially for those who are not familiar with IT devices or computers, as well as for the elderly. ■ Total implementation support through "investigation ⇒ improvement ⇒ introduction ⇒ operation"! We provide support for the implementation itself, as well as total support for improving on-site operations with proposals from staff with experience in various industries, suitable introduction methods, explanations to the site, and operation. If desired, we also offer after-support after the operation begins. *For more details, please download the PDF or feel free to contact us.

• Other operation management software

Photo management system using cloud infrastructure. Basic features: "Photo registration," "Registration and management of progress information," "Easy creation of instructions using map information," etc. ~ We can flexibly accommodate customization requests, so please feel free to consult with us ~

• Workflow System

Combining over 35 years of expertise in software development with cloud technology, we realize "digitization and paperless operations" in "warehouses, logistics, and factories." This promotes streamlining of operations and maximizes contributions to production performance. ■ Digitization and paperless operations for "inventory management and various reports"! By digitizing existing forms such as Excel, reports can be easily created on smartphones, tablets, and PCs. Since they are operated and stored in the cloud, reports can be created and viewed "anytime," "anywhere," and "by anyone." ■ Intuitive DX design that combines "usability" and "clarity" with 'multilingual support' We adopt an intuitive DX design that offers usability and clarity for those unfamiliar with IT devices or computers, including the elderly. Multilingual support, such as English and Chinese, is also available. ■ Thorough support for implementation and operation based on 'waste reduction' and 'efficiency' on-site! We propose improvements in business processes and structures. By hearing from both management and on-site personnel, we ensure optimal implementation progress. If desired, we will conduct regular meetings after implementation to support the establishment of operations. We provide 'total support' that is close to our customers.

• Other operation management software