不二家システムセンター Product Lineup

We would like to introduce the strengths of the Fujiya System Center, including services and initiatives, equipment, and security. The system development used for contracted work can be developed by our dedicated development staff who understand the business content and can consult with operational staff to create suitable systems. We continuously monitor system processing status and server operation status 24/7, enabling early detection of failures and recovery. 【Features】 ■ Support for various system infrastructures ■ Objective evaluations that maintain high ratings ■ 85% of operators reside near the business location, ensuring practical education and quality maintenance ■ Equipment supporting speedy and high-quality operations, including multiple site operations and uninterruptible power supply systems *For more details, please refer to the PDF materials or feel free to contact us.

• Other services

Since our establishment in 1973, our corporate philosophy has been "putting customer satisfaction first," and we have been helping to solve issues in our customers' business processes. Business Process Outsourcing (BPO) not only includes daily operations but also encompasses management and recruitment, as well as training during peak and off-peak periods, allowing our customers' talented personnel to focus on their core business by outsourcing these tasks. 【Business Services】 ■ Order entry services ■ Call center services ■ Accounting-related services (such as accounts receivable reconciliation) ■ Data entry services ■ Other BPO services *For more details, please refer to the PDF document or feel free to contact us.

• Other services

The "Accounts Receivable Management Business Improvement Solution" is a BPO service that performs tasks such as reconciling accounts receivable while checking payment documents and amounts received, as well as investigating discrepancies between accounts receivable and payment amounts. The reconciliation of unmatched data often varies by customer, and frequent adjustments between departments can lead to complex processes that are prone to errors. Our company has established a "specialized department" focused on manual reconciliation to undertake these tasks, providing detailed services tailored to customer needs. 【Features】 ■ Achieves cost reduction ■ Improves quality ■ Enhances security ■ Concentrates resources on core business *For more details, please refer to the PDF materials or feel free to contact us.

• Other contract services
• Other services

The "Order Processing Improvement Solution" is a BPO service specialized in order processing. It provides services that address all aspects of order processing, not just the entry of order forms, but also essential tasks such as handling inquiries about missing information and stock shortages, as well as communicating delivery schedules. Additionally, we offer a web service that allows user companies to easily search for order data and fax order forms. 【Features】 ■ Achieves cost reduction ■ Improves quality ■ Addresses availability issues ■ Concentrates resources on core business *For more details, please refer to the PDF document or feel free to contact us.

• Other services
• Other contract services

The "Printing and Shipping Business Improvement Solution" is a BPO service that responds to customer requests from invoice printing to shipping operations. We implement operations with a system that utilizes high-speed printers, excellent for large-volume printing of individual data, available 24 hours a day, 365 days a year. This allows us to complete printing by the next morning and ship it first thing in the morning. It is well-suited for tasks that occur in concentrated periods, such as printing invoices, delivery slips, and pay statements, sorting and shipping to branches, offices, and stores, as well as inserting and sealing customer invoices and direct mail. 【Features】 ■ Supported by ultra-high-speed printers ■ 24/7 operation allows for night-time support and reduces business time ■ Accommodates special operations such as "branch stop" and "sales representative stop" ■ Certified with Privacy Mark and ISO 27001 ■ Access to the operations room is strictly restricted *For more details, please refer to the PDF document or feel free to contact us.

• Other services
• Other contract services

The "Data Entry Improvement Solution" is a BPO service that handles tasks such as entering attendance, sweepstakes, campaign applications, surveys, member registrations, and address information that originate from paper media. We also provide services that include verification work in case of entry errors and ancillary tasks for campaign offices. Additionally, we handle confidential and personal information and have obtained third-party certification to ensure proper management and protection. 【Features】 ■ Comprehensive security certified by third-party organizations (P Mark, ISO 27001, ISO 20000) ■ High availability with a focus on BCP (Business Continuity Planning) through multi-site operations ■ High-quality operations through verified input ■ Low-cost operations achieved through thorough shift management ■ Flexible operational structure that allows direct input into customer systems *For more details, please refer to the PDF document or feel free to contact us.

• Other services
• Other contract services

Our company divides your business into core and non-core operations, and we provide BPO services that utilize outsourcing for non-core operations. This allows your talented personnel to focus on core operations, contributing to the strengthening of corporate competitiveness and the establishment of a foundation for improving customer service by outsourcing other non-core tasks. 【Features】 ■ Implementation of operations considering cost optimization ■ Pursuit of high quality ■ Availability response ■ Quick and stable support *For more details, please download the PDF or feel free to contact us.

• Other services
• Other contract services