日本ライフレイ List of Products and Services

In the manufacturing industry, what is always important is an efficient process and the appropriate tools to support it. Furthermore, challenges such as recent disruptions in the supply chain, changes in customer needs, and inflationary pressures underscore the importance of conducting business efficiently. In this document, we will introduce six best practices necessary for a customer portal to further streamline the operations of both customers and support teams. [Contents (Excerpt)] ■ Introduction ■ Smooth Customer Onboarding ■ Self-Service Features to Increase Daily Operational Efficiency ■ Simplifying Complex Ordering Processes ■ Consistent Experience ■ Ease of Access to Necessary Information *For more details, please download the PDF or feel free to contact us.

• Integrated operation management

Finding the right system to build a powerful digital experience can often be challenging, as its requirements tend to change over time. Initially, one may be satisfied with a simple, static website, but soon there will be a need for support functions for integration, personalization, e-commerce through automation, online self-service, and digital business processes. While it is possible to combine multiple systems through various vendors to meet such requirements, it can become burdensome in terms of time and cost, especially if the tools adopted are not designed to work together or require specialized knowledge to use. *For more details, please refer to the attached PDF document. Feel free to contact us for further information.*

• Integrated operation management

This white paper summarizes the results of objective research and analysis conducted by ITR Corporation at the request of Japan Liferey, Inc. It provides detailed information on the environment surrounding the supply chain and the ability to respond to necessary changes, as well as the construction of a resilient supply chain. We also present practical examples of collaboration-type supplier portals, so please take a moment to read it. [Contents (Excerpt)] ■ Introduction ■ Changes in the environment surrounding the supply chain and business needs ■ Direction for solutions - Dynamic supply chain management and information collaboration ■ Functions that a "collaboration-type supplier portal" should possess ■ Applicable business operations and expected effects of the collaboration-type supplier portal *For more details, please download the PDF or feel free to contact us.

• Integrated operation management

Various companies around the world are implementing Liferay DXP to build powerful digital experiences. Additionally, by leveraging the AI features integrated into Liferay DXP, users such as business professionals, developers, and front-end designers can further reduce their development time. This document provides a detailed introduction to how AI is incorporated into various functions of Liferay DXP, such as content management, search, and commerce. [Contents (Excerpt)] ■ Benefits ■ What can be done with Liferay DXP's AI features - Reduction in content creation time - AI-assisted image generation - Quick content translation *For more details, please download the PDF or feel free to contact us.

• Integrated operation management

In business, there is no need to compromise when building the digital experience of users, which is one of the important areas. With the highly flexible Liferay Digital Experience Platform (Liferay DXP), you can achieve a powerful and security-conscious solution that has the look and functionality you envisioned. Let's freely build a digital experience that pursues flexibility with Liferay DXP. *For more details, please refer to the attached PDF document. Feel free to contact us for more information.*

• Integrated operation management

This document introduces "Liferay DXP," a suitable platform for customizing solutions. It provides detailed information about key features, core functionalities of the experience, and core management functions. Additionally, we have included customer testimonials, so please take a moment to read through them. [Contents (Excerpt)] ■ What is the digital experience currently required ■ Challenges to address in order to provide an excellent digital experience ■ Achieving an outstanding digital experience with Liferay DXP ■ Powerful solutions realized with Liferay DXP ■ Experience *For more details, please download the PDF or feel free to contact us.

• Integrated operation management

Security has become more important than ever. As cyberattacks become more frequent and increasingly sophisticated, companies need to prepare to effectively protect their digital solutions in order to safeguard their data and maintain business continuity. Otherwise, they could suffer significant damage to their operations. According to Forbes, the global cost of cybercrime is expected to increase by 15% over the next few years, reaching $10.6 trillion by 2025. To ensure the security of solutions and incorporate best practices, specialized personnel and resources are required, but they may not currently be available. *For more detailed information, please refer to the attached PDF document. Feel free to contact us for further inquiries.*

• Integrated operation management

Liferay DXP not only has a highly flexible architecture but also comes equipped with features for building experiences, such as commerce, personalization, content management, and powerful low-code tools. One of these low-code features provides a visual and intuitive environment for building various tools, ranging from simple input forms to complex business applications, with excellent robustness. This enables new initiatives to be brought to market in a short period, reduces development costs, and allows for a quicker response to changing business needs. 【Benefits】 ■ Robust tools for building and modifying business applications ■ Powerful content management capabilities to create engaging experiences ■ An open-source business model that prioritizes customer value ■ Highly flexible deployment options that can accommodate various stages of cloud adoption *For more details, please download the PDF or feel free to contact us.

• Integrated operation management

This document introduces the main challenges in the manufacturing industry. It includes detailed summaries, our solutions, case studies, and more. It's a valuable read, so please take a look. [Contents] ■ Summary ■ Liferay Solutions ■ Main Challenges in Manufacturing ■ Companies Implementing Liferay ■ Case Studies *For more details, please download the PDF or feel free to contact us.

• Integrated operation management

Customer expectations are excessively high in the transportation and logistics industry as well. In place of frustrating phone support, endless email exchanges, and opaque transportation processes, the ability to easily, efficiently, and seamlessly book and manage cargo online has become not just a service, but a significant competitive differentiator. *For more detailed information, please refer to the attached PDF document. Feel free to contact us for further inquiries.*

• Integrated operation management

The "AtoZ portal" is a web service that provides internal portals, customer portals, and academic portals (for universities) as a SaaS solution, leveraging our experience and know-how in solving business challenges for many large enterprises. It allows for the sharing of personalized information based on various attributes such as organization and position. By tracing user interactions, it can promote content viewing and engagement. Please feel free to contact us if you have any inquiries. 【Service Contents】 ■ Internal Portal ■ Customer Portal ■ Academic Portal ■ Corporate Site ■ Others *For more details, please download the PDF or feel free to contact us.

• Document and Data Management

The "internal portal" realized by the AtoZ portal is a solution aimed at consolidating disparate information into one. It is a cloud service that can be used as a one-stop solution from implementation to support, achieving enhanced and accelerated information sharing. Additionally, quick content searches are made possible through filtering based on site searches/categories, allowing for easy updates to pages in Excel and eliminating the personalization of content creation. 【Features】 ■ Enhanced search capabilities for more convenient daily information retrieval ■ Improved operational efficiency of the site while enriching content ■ Design suitable for internal portals that enhances user operability and readability ■ Outsourcing of infrastructure operation and maintenance tasks *For more details, please download the PDF or feel free to contact us.

• Document and Data Management

The "Customer Portal Service" enables automation mechanisms and operational improvements, contributing to increased productivity. You can utilize services based on our knowledge for features, design, and infrastructure, providing an environment where you can focus on customer service. Additionally, content can be imported via Excel, allowing for automatic page generation and editing from the web interface, with support for multiple languages. 【Features】 ■ Support history and maintenance history ■ Excel import and automatic page generation ■ Workflow integration upon inquiry submission ■ Notification emails sent to the appropriate personnel ■ Global support and integration with other systems *For more details, please download the PDF or feel free to contact us.

• Document and Data Management

The "Academic Portal" provides services that cater to the needs of universities, including internship management, faculty and staff portal, donation management, equipment purchase requests, high school visit dashboards, and capstone management. It achieves user-specific display segmentation and, with mobile compatibility, allows for quick and smooth adoption by students and faculty. Additionally, the introduction of a project management system enables timely tracking of progress and follow-up on ongoing projects. 【Features】 ■ Management and tracking of activities ■ User operability ■ Exchange of opinions and information sharing ■ Application and approval *For more details, please download the PDF or feel free to contact us.

• Document and Data Management

The "Corporate Site" built with the AtoZ portal is a cloud service that can be used as a one-stop solution for acquiring, nurturing, and developing new customers. With a wealth of templates suitable for corporate sites, you can focus the remaining time on devising content. Additionally, updates can be easily made in-house without special knowledge, and our company will handle the daily tedious IT operations. 【Features】 ■ Add and update pages using Excel that anyone can use ■ Site structure and layout established from numerous successful cases ■ Centralized management of inquiries and response statuses ■ SaaS-based CMS for small and medium-sized enterprises *For more details, please download the PDF or feel free to contact us.

• Document and Data Management

Airbus has built a self-service IT service portal using "Liferay" that enables incident management and knowledge sharing. With over 100,000 users now able to resolve issues on their own, the number of incidents handled by the service desk has decreased by 30%, resulting in many benefits from the implementation. For details on how the company addressed challenges and built a highly satisfying IT service portal for users, please read the PDF version. [Challenges Before Implementation] ■ Unable to provide an excellent user experience ■ Management of over 10 IT service management tools ■ Significant burden on the service desk in incident management *For more details, please refer to the related links or feel free to contact us.

• Other Software

Müller, a company that manufactures and sells building materials, has innovated its product catalog website using "Liferay." By implementing 3D design tools and order management functions, they successfully digitized the purchasing process. This resulted in a significant achievement, with the number of estimates increasing by 73%. For details on how the company solved its challenges and achieved such significant results, please read the PDF version. 【Challenges Before Implementation】 ■ The website had become merely a product catalog, and it was not possible to create estimates or purchase products online. ■ There was no engagement with customers on the website, and the company could not understand where customers were in their customer journey. ■ Sales representatives were overwhelmed by daily estimate creation tasks. *For more details, please refer to the related links or feel free to contact us.

• Other Software

Airbus Helicopters, a helicopter manufacturer, has built a customer portal using "Liferay" that is utilized by 24,000 users across 3,000 companies. The previous customer portal faced challenges such as difficulty in customization and the inability to integrate with third-party business applications, which hindered the provision of services tailored to the customer journey and resulted in longer time-to-market for new services. To address these issues, the company revamped the customer portal using this product. The new portal implements features focused on customer management, notifications, and aircraft management, making them accessible to everyone and utilized across the organization. [Pre-implementation Challenges] ■ Personalized dashboard based on individual profiles ■ Viewing and downloading advanced technology information ■ Obtaining estimates, orders, and invoices for spare parts ■ Warranty claims ■ Accessing reports on aircraft health and usage *For more details, please refer to the related links or feel free to contact us.

• Other Software

The automotive manufacturer, Volkswagen Group France, a subsidiary of the Volkswagen Group, has built its internal portal and partner portal using "Liferay." They successfully consolidated over 100 applications and supported five brands with a single portal, achieving improved operational efficiency for employees and partners. For details on how the company solved its challenges, please read the PDF version. 【Pre-implementation Challenges】 ■ Simplification of building multiple sites to support a large number of users ■ Access control for content ■ Creation of a user-friendly system *For more information, please refer to the related links or feel free to contact us.

• Other Software

Shot Corporation, a leading company in the field of special glass and glass ceramics, has built its global internal portal using "Liferay." It is used by over 10,000 users in 35 regions worldwide, achieving a 60% reduction in costs and serving as a foundation for idea generation. For details on how the company solved its challenges through the implementation of this product, please read the PDF version. [Challenges Before Implementation] - Internal communication was not functioning well. - Knowledge sharing on a global scale was difficult. - Responses were slow, and usability was poor. *For more details, please refer to the related links or feel free to contact us.

• Other Software

The major automotive parts company Aptiv has built its global internal portal using "Liferay." By integrating data from 74 servers scattered across factories worldwide and improving the search functionality, not only has employee productivity increased, but it has also become a pillar for promoting innovation. For details on how the company solved its challenges and achieved productivity improvements, please read the PDF version. [Challenges Before Implementation] - Production data was scattered across 74 servers worldwide. - To obtain necessary data, it was required to go to the factory where the server storing that data was located, resulting in a tremendous amount of time spent on data search and retrieval. - It took time to obtain high-resolution images of product data. *For more details, please refer to the related links or feel free to contact us.

• Other Software

Advanced Energy, a global leader in power and control technologies used in plasma thin film manufacturing and solar power generation, has built a supplier portal using our "Liferay." By integrating their legacy SAP system, they achieved centralized data management, improved communication with suppliers, and realized a cost reduction of $1.5 million. For details on how the company built the supplier portal while addressing challenges, please read the PDF version. 【Challenges Before Implementation】 - Communication was siloed, leading to a breakdown in collaboration regarding important information about suppliers within the company. - Pre-order estimates were not conducted properly, resulting in unnecessary procurement costs. - They struggled to find a solution to integrate their legacy SAP system. *For more details, please refer to the related links or feel free to contact us.*

• Other Software

The major manufacturing company, Saint-Gobain, replaced its two old internal portals with "Liferay" and built a single global internal portal. The response has improved, and knowledge sharing has become more active as it is easy for anyone to use. This has become a foundation for promoting innovation. For details on how the company built an internal portal to solve its challenges, please read the PDF version. 【Challenges Before Implementation】 ■ High costs due to having two internal portals ■ Inconvenience of users not being able to independently build sites within the portal ■ Decreased response times in the Asia region *For more details, please refer to the related links or feel free to contact us.

• Other Software

The major heavy electrical manufacturer Schneider Electric has built an integrated platform for customers, partner companies, and employees using "Liferay." By integrating various systems and applications and utilizing standard and customizable features, it has become an excellent platform that meets the diverse needs of each user. To find out how the company built a platform to solve its challenges, please read the continuation in the PDF version. [Pre-implementation Challenges] ■ The convenience of features such as the search function in the software download center was not good. ■ The old platform had various contents scattered around, making it difficult to use. ■ They wanted to provide a better customer experience for their clients. *For more details, please refer to the related links or feel free to contact us.

• Other Software

Bosch's Smart Home Division, a major manufacturing company, has built an online shop related to smart homes using "Liferay." Customers can complete the entire purchasing process, including orders, product manuals, and returns, on the website, achieving a very high customer satisfaction rate with a rating of 4.8 out of 5 stars on review sites. For details on how Bosch built an internal portal to solve challenges and the effects of the implementation, please read the PDF version. 【Challenges Before Implementation】 ■ Increase in online sales ■ Consolidation of the purchasing process *For more details, please refer to the related links or feel free to contact us.

• Other Software

As a leading domestic manufacturer of measurement and control equipment, Yokogawa Electric Corporation has built a global internal portal using "Liferay" to promote information sharing across its locations worldwide. Not only has it succeeded in information sharing, but it has also established a robust internal portal that ensures the security of documents and important materials, enhancing convenience for both users and administrators. For details on how the company addressed its challenges and built an internal portal for use at its locations around the world, please read the PDF version. 【Challenges Before Implementation】 ■ Building an internal portal for smooth communication and knowledge sharing across global locations ■ Integration of the Windows authentication infrastructure managed separately in each country *For more details, please refer to the related links or feel free to contact us.

• Other Software

A certain company, which has manufacturing and sales bases around the world and is one of Japan's leading manufacturing companies, has adopted our "Liferay DXP." The company has decided to revamp its procurement information sharing portal for use by group companies both domestically and internationally, as well as to build a new supplier portal. In selecting a portal vendor, each vendor was evaluated based on four criteria, leading to the decision to implement our product. Moving forward, the company aims to enhance operational efficiency and collaboration through integration with human resources information. [Challenges] - Meeting materials and market data were not digitized, making it difficult to search for or access documents and data. - Uploading content required knowledge of HTML, and there was a need to upload to both production and non-production environments, placing a burden on IT department resources. - There was no unified information sharing with overseas branches. - There was no system that allowed users to access information centrally. *For more details, please refer to the related links or feel free to contact us.*

• Other Software

Yanmar Global CS Co., Ltd., which oversees the after-sales service of the Yanmar Group, has adopted "Liferay." In collaboration with Yanmar Information System Service Co., Ltd., the IT function company of the Yanmar Group, Japan Liferay, and Aging Co., Ltd., a platinum partner of Liferay, we have rebuilt the global client portal "Yanmar D Site," used by approximately 6,000 clients and about 31,000 people both inside and outside the company, using this product. For details on how the company was able to solve challenges and achieve implementation effects, please download the PDF version and read more. [Pre-implementation Challenges (Excerpt)] ■ Unable to support mobile devices such as tablets, with user requests for tablet compatibility. ■ Difficulties in cloud compatibility, leading to high operational costs for infrastructure. ■ The site design was outdated, and there was a desire to update it to a modern design. *For more details, please refer to the related links or feel free to contact us.

• Other Software

This eBook introduces how global companies in the manufacturing industry utilize our enterprise portal, Liferay DXP, for long-term business success. Excerpt from case studies: - A customer portal that provides seamless service to over 3,000 companies and more than 24,000 users, 24 hours a day, 365 days a year. - A global internal portal that integrates 74 servers worldwide, achieving centralized management of large volumes of data. Additionally, we present a total of five case studies on how manufacturing customers use Liferay, along with aggregated results and solutions. For more details, please refer to the PDF version. *Detailed content can be viewed via the related links. For more information, please feel free to contact us.

• Other Software

"Liferay DXP" provides a comprehensive digital platform for the logistics industry. By utilizing this product, it is possible to streamline the supply chain, reduce costs, and manage risks. Additionally, by integrating with multiple systems and EDI, all important documents and data can be centrally managed. This reduces incorrect information and data errors, improving operational efficiency. [Features] ■ Integrated communication and collaboration platform ■ Visual tracking and notifications ■ Integrated document management *For more details, please refer to the related links or feel free to contact us.

• Other Software

This document clarifies and presents specific methods to address challenges in the manufacturing industry, such as "manual processes," "complex B2B orders," "legacy systems," and "customer experience." It simultaneously achieves operational efficiency and improved customer satisfaction through customer self-service portals, internal portals, and supplier portals. Additionally, it explains efficient maintenance planning, spare parts management, and how to utilize integrated data. By incorporating case studies, it provides a detailed understanding of how to respond to the challenges faced by the manufacturing industry. *For more details, please refer to the related links. Feel free to contact us for further information.*

• others

We would like to introduce our corporate partner portal for large enterprises. By assigning roles and permissions to each partner based on their organization, partner tier, role, location, and language, only the products, prices, and resources that partners are entitled to will be displayed. Additionally, by targeting communication according to the structure of the partner hierarchy, personalized information that is highly relevant to partners will be presented. 【Features】 ■ Access control ■ Personalized content ■ Integrated dashboard ■ Easy management of complex partner relationships *For more details, please refer to the related links or feel free to contact us.

• Other Software

Lifray's partner portal (for partners and dealers) is equipped with a wealth of user-friendly features, providing numerous benefits such as increased usage rates and reduced burdens on alliance managers. By integrating with internal systems and tools, it centralizes data related to partner business. Additionally, features such as highly flexible permission management, content management, workflows, and multilingual support make it an essential portal for both your company and partner businesses. For many companies, the presence of partner businesses is indispensable for thriving in a competitive society. Therefore, a partner portal that can enhance partner engagement will be necessary. Lifray's partner portal is designed to provide personalized services and content to each partner company, allowing for flexible responses to ever-changing demands, making it an ideal product for companies with many partner businesses. **Six Features:** - Personalization - Permission Management - Easy Design Changes - Multi-Site Construction - High Scalability - Multilingual Support

• Corporate information portal/groupware
• Document and Data Management
• project management

With Liferay DXP, it is possible to build various customer portals tailored to your company's needs, such as member portals, support portals, and help centers. Thanks to Liferay DXP's strong integration capabilities, it can connect with existing internal systems and tools like CRM, enabling centralized management of customer data. Additionally, it comes equipped with features for providing excellent customer experiences, such as personalization, serving as a foundation for delivering high-quality customer service. By centralizing customer data on the customer portal, smooth responses can be ensured even when there are changes in customer representatives. Moreover, by standardizing the interface with Liferay DXP, customers can continue to use the same interface even when there are changes to systems like billing, thereby providing a seamless experience without causing confusion due to system changes. **Six Features** - Personalization - Self-service - Intuitive usability - Multi-site construction - Compatibility with all devices - High scalability

• Corporate information portal/groupware
• Business Intelligence and Data Analysis
• Other information systems

Our company's portal product, Liferay DXP, has a proven track record of being implemented in many large enterprises, including Fortune 500 companies, to build internal portals (intranets, internal intranets). In addition to utilizing over 70 standard features, we integrate existing internal systems and tools such as Salesforce and Office 365 into the portal, achieving centralized management. With excellent customization capabilities, it allows you to build a unique internal portal tailored to your company's requirements, making it the ideal portal for large enterprises where groupware alone is insufficient. By integrating all internal systems and tools and consolidating all company data on the portal, we enhance employee information sharing and communication. It goes beyond the typical role of a general internal portal as merely an entry point to internal sites, enabling the construction of an internal portal that serves as the "foundation of operations." **Six Features:** - Centralized management of systems and tools - Single sign-on - Personalization - Multi-site - Vendor lock-in avoidance - High flexibility

• Document and Data Management
• Workflow System
• Corporate information portal/groupware

Liferay DXP is a portal product for large enterprises chosen by major companies. It not only serves as an "entrance" to various systems and sites with ease of use and personalization but also offers many features that provide users with an excellent digital experience. Its strong integration capabilities with other systems are one of its strengths, allowing for the integration of legacy systems into the portal, thereby achieving centralized management of all company systems and tools. Additionally, due to its intuitive operability, even those unfamiliar with HTML or CSS can easily edit the portal and build sites. [Features] ■ Excellent integration capabilities ■ Multi-site construction ■ Robust security ■ No vendor lock-in concerns ■ High scalability We also offer the PaaS version, Liferay DXP Cloud, which eliminates the need for infrastructure setup on the customer side, significantly reducing development time and requiring no maintenance, making it a continuously user-friendly product. For more details, please download the PDF or feel free to contact us.

• Corporate information portal/groupware
• Document and Data Management
• Workflow System

Liferay Commerce, as an add-on to Liferay DXP, provides web catalog features specialized for BtoB e-commerce and BtoBtoC. It is equipped with a wealth of optimal features for managing and displaying product information, as well as supporting multiple languages and devices. The interface, specialized for BtoB e-commerce, is designed to be user-friendly. Displaying product details, downloading user guides, and comparing multiple products can all be done intuitively and quickly. 【Four Features】 ■ Site and content management ■ Catalog management ■ Providing an excellent experience ■ Detailed access rights management

• Other information systems
• Corporate information portal/groupware
• Catalog and manual creation

Liferay Analytics Cloud is a SaaS-based customer and web analytics tool that aggregates data and visualizes analysis related to individuals and interactions. This product is an add-on tool specifically designed for performance analysis of portals built with our portal products, Liferay DXP or Liferay DXP Cloud. This product offers robust analytical features for internal portals, customer portals, partner portals, and public websites, allowing for the creation of segments triggered by user behavior and A/B testing. With various analytical capabilities, it enables high-level personalization and supports the maximization of portal value.

• Business Intelligence and Data Analysis
• Corporate information portal/groupware