キャリアチアーズ Product Lineup

At Career Cheers, we offer "Complaint Handling Training." No matter how well you provide service or customer care, complaints can arise due to differences in values and perspectives. Handling complaints and troubles is something that everyone finds challenging. However, whether or not you can respond appropriately to customer complaints will determine the impression customers have of your store or company. In this training, we view complaint handling as a means to improve customer satisfaction (CS) and will also acquire practical coping methods. 【Program】 ■ Consider CS before handling complaints! ■ Let's think about the reasons we struggle with complaints! ■ You don't need advanced techniques; there are four simple steps! ■ Gain practical skills through case study role-playing! ■ Comprehensive test *Duration: 6 to 12 hours (customizable) *For more details, please refer to the related links or feel free to contact us.

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At Career Cheers, we offer "Customer Service Hospitality Training." In the food and beverage industry, retail, and more, customer satisfaction (CS) has traditionally been achieved by implementing standardized manuals. In today's world, what customers seek is "thoughtful hospitality tailored to each individual." What customers want can vary widely—there are as many needs as there are customers. In this training, you will acquire the skills of "hospitality" that enhance personal satisfaction (PS). 【Program (Partial)】 ■ What is the purpose of "hospitality" in customer service? ■ Speed is also an important element of customer service! ■ A smile can be acquired through training! ■ There are smart bows and performance bows! ■ Comprehensive test *Duration: 6 to 24 hours (customizable) *For more details, please refer to the related links or feel free to contact us.

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At Career Cheers, we offer "Hearing Sales Training." In the sales profession, individual sales skills greatly influence revenue. A sales style that relies solely on hard selling or product explanations, focusing only on persuasion, can only differentiate itself from competitors through price reductions. By shifting to a sales style where customers seek advice, individual skills can grow significantly. This training focuses on practical role-playing based on an understanding of the methods and techniques of hearing sales, allowing for systematic skill acquisition. [Program] ■ There are patterns in sales! ■ There is a golden method for hearing sales! ■ Hearing influences everything from proposals to closing! ■ Let's acquire skills through practical role-playing! *For more details, please refer to the related links or feel free to contact us.

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At Career Cheers, we offer "Etiquette Training." This includes language and behavior towards customers, superiors, and seniors, as well as rules for greeting visitors and exchanging business cards. Even if you think you understand these concepts, you might still lack confidence in them. In this training, you will acquire the "basics" of business etiquette and gain confidence in your own language and behavior. 【Program (Partial)】 ■ 90% of first impressions are determined! ■ Your behavior reflects your dignity! ■ Become a capable professional with smart business card exchanges! ■ Master the basics of business etiquette! ■ Comprehensive test * Duration: 6 to 24 hours (customizable) * For more details, please refer to the related links or feel free to contact us.

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At Career Cheers, we conduct "Prevention Measures Training." In today's world, where various harassment issues are occurring, it has become essential for companies to implement countermeasures. Moreover, for managers, who are responsible for development, acquiring the correct knowledge about harassment and taking measures before it becomes a significant problem has become one of the skills they should possess. In this training, we will learn the basics of what harassment is, understand case studies, and explore countermeasures. [Program] ■ What is harassment? ■ Power (including moral) harassment ■ Sexual harassment ■ The gray areas of harassment ■ How to respond and the process when receiving consultations or complaints ■ Summary *For more details, please refer to the related links or feel free to contact us.

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At Career Cheers, we offer "Interviewer Training Workshops." Early turnover of not only part-time staff but also full-time employees is one of the significant management challenges for companies. As the number of early leavers increases, recruitment costs rise significantly, and since they leave before becoming productive, the costs associated with unproductive personnel also become substantial. In this training, participants will learn the basics of being an interviewer, how to conduct interviews that reduce early turnover, and what should be done in the first month after joining the company. [Program] ■ What should an interviewer be like? The mindset of an interviewer ■ Development begins with responding to applicants! ■ "Nurturing Interviews"! Four steps! ■ "Nurturing Interviews" practical role-playing ■ Summary *For more details, please refer to the related links or feel free to contact us.

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At Career Cheers, we offer the "Three Senses Development Management Training." The service industry is a sector facing recruitment challenges. The turnover rate has been steadily increasing in recent years, making the reduction of staff turnover and the promotion of workforce effectiveness an urgent management issue. In this training, we will introduce management techniques that have already proven effective in industries such as manufacturing, food service, retail, transportation, and nursing care. [Program] ■ What is "Three Senses Development"? Its purpose and overview? ■ Increase sales! Creating a Three Senses Breakdown Sheet! ■ Reforming awareness by utilizing the Obvious Sheet! ■ Magic words to encourage voluntary goal setting! ■ Practice and summary *For more details, please refer to the related links or feel free to contact us.

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At Career Cheers, we offer "Servant Leadership Training." Leadership is the ability to exert "influence" on others, engage people, and achieve visions and goals. While "competence" and "strength" are forms of "influence," we lead teams by adopting a stance of "serving," which is the source of our influence, and demonstrate leadership. In this training, we will acquire a stance where leaders "serve" and "dedicate themselves" to their subordinates and followers, contrasting with the traditional charismatic leadership theories that emphasize "competence" and "strength," which are no longer sufficient in today's world. [Program] ■ What is a leader? ■ Building relationships with subordinates ■ Active listening ■ What is a team? ■ Achieving results as a team *For more details, please refer to the related links or feel free to contact us.

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At Career Cheers, we offer "Active Listening Training." The development of stores, companies, and organizations is based on the quality of communication, which begins with interviews and dialogues led by leaders who possess a counseling mindset. Additionally, the environment and systems that support this are also key factors. However, in today's world, it is a fact that there is a fundamental lack of understanding of human nature and a deficiency in the recognition of communication and active listening. In this training, participants will first learn that their own communication has patterns (biases) and will study the essence of communication, which is one of the essential human skills for developing subordinates, thereby strengthening trust with their team members. [Program] ■ What is communication, to begin with? ■ Four steps of "Active Listening" ■ "Active Listening" 1000 drills! ■ Summary *For more details, please refer to the related links or feel free to contact us.

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Our company's women's empowerment project aims to enhance the skills and motivation of female employees in preparation for 202030. It is now required for companies to provide opportunities for awareness reform and training for not only female employees but also management and male supervisors. Please feel free to contact us if you have any requests. 【Benefits】 ■ It provides an opportunity for female employees to explore ways to approach work that align with their individual lifestyles. ■ It fosters a mindset among female employees to aspire to management positions. ■ It changes how male supervisors nurture and interact with female employees. ■ It enables a cultural reform within the company and organization to embrace diversity. *For more details, please feel free to contact us.

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We offer practical training for managers. 80% of the training time is hands-on, and there is feedback after each session, making it an effective training program. We will share know-how based on the experiences of instructors who have actually developed their subordinates in the field. Please feel free to contact us if you have any requests. [Reasons to Choose Us] ■ 80% hands-on training ■ Careful feedback after each session ■ Know-how based on experience *For more details, please feel free to contact us.

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The "Switch Training" is an early-stage training program for new employees that fosters a professional mindset by working for money. By turning on the "heart switch" for work, your awareness and actions will dramatically change from tomorrow onwards. Please feel free to contact us if you have any inquiries. 【Benefits】 ■ A consciousness that being a working adult means being a "professional" is cultivated. ■ A professional is someone who "continues to achieve results," leading to a mindset focused on achieving results. ■ You will learn the definition of the "talent" that the company seeks, allowing you to take the first step towards becoming exceptional talent. ■ Through workshops, you will be able to design your own career, enabling proactive goal setting, among other things. *For more details, please feel free to contact us.

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