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  4. [Must Read] What Customers Expect in the New Normal Era
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  • Oct 11, 2021
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Oct 11, 2021

[Must Read] What Customers Expect in the New Normal Era

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
This report explores consumer trends driven by technology that have emerged amid such changes, based on a unique sponsored survey regarding consumer expectations and the capabilities of retailers to meet them. › Features that enable growth online › Centralized inventory management › Recognition of what is relevant to customers
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[Manhattan Active OMNI] Manhattan's cutting-edge technology breaks down barriers between channels, enabling any retailer, anywhere, anytime, to perform comprehensive functions through a single application. Whether at headquarters, in the contact center, or in-store, it provides teams with guidance on every aspect of omnichannel retail operations.
Regardless of the sales channel, you can share a comprehensive view of customers and transactions using case management, social listening, and communication. Retail store functions such as sales floor and clienteling are displayed with a modern user interface on any device, making it easier for associates to support customers no matter where they are in the store.

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Cloud-native Manhattan Active Warehouse Management

It is a warehouse management system that uses advanced technology that does not require software updates after implementation without versioning.

"Manhattan Active Warehouse Management" is a SaaS-based warehouse management system that has significantly expanded its global adoption record. It has consistently received high ratings in Gartner's Magic Quadrant for an extended period. 【Features】 <Versionless> After implementation, the operation of customized areas is guaranteed, and the system is automatically upgraded, allowing users to always utilize the latest version. <Microservices Architecture> By combining multiple independent functions, business logic is constructed, enabling zero downtime system upgrades and flexible integration with external systems via APIs. This allows for the rapid introduction of new business models. <Auto-Scaling> The system is equipped with the capability to automatically scale out and in system resource capacity according to the fluctuating transaction data volume during peak and off-peak business periods. <SaaS-based Operational Management> Infrastructure and application operational management is entrusted to Manhattan, allowing users to concentrate their management resources on developing extensions that drive and transform their business.

  • Process Control System

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers might consider is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return repeatedly. To serve customers better, it is necessary to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we should not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

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Store inventory

Improve store inventory accuracy and sales, and reduce product stockouts.

Due to the routine handling of products, the inventory accuracy at the store level typically remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as the entry point for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps for in-store replenishment. Using mobile functions designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers on a per shipment, case, carton, or item basis. With omnichannel commerce, the responsibilities of store employees have expanded beyond sales and service provision to include options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

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Store Fulfillment

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in smaller stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickup. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

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Enterprise inventory

Provides a real-time view of ordered, third-party owned/reserved inventory during the movement of all fulfillment locations within the company.

Enterprise inventory effectively displays inventory information in real-time across all fulfillment locations of a company. By integrating global inventory data across the entire fulfillment network, retailers can maximize opportunities across all sales channels. Let's ensure you always know where products are located within the network. *For more details, please download the PDF or contact us.*

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Manhattan Active Comprehensive Platform

Providing a unified view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view, allowing stores, customer service, and logistics centers to achieve business goals without the need to use individually independent and uncoordinated platforms or solutions. *For more details, please download the PDF or contact us.*

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Manhattan Active Inventory

Centralized Management View of Corporate Inventory Strategy

Manhattan Active Inventory provides a centralized integrated view to examine a company's inventory strategy from all angles. From annual financial planning to daily replenishment orders and regular corporate planning adjustments, Manhattan Active Inventory offers the tools necessary to maximize value and profit from a company's inventory investment strategy, supporting the company's Push Possible. Towards the Era of Omnichannel Inventory Optimization Improving service levels to increase sales while controlling safety stock. This idea has been the foundation of inventory optimization for decades. However, in the era of digital commerce and omnichannel fulfillment, the concept of inventory optimization has fundamentally changed. Inventory is now used in new and different ways in real-time, and most of the inventory management methodologies that have been widely adopted until today have become outdated. In this new realm, old methods no longer apply. Manhattan Active Inventory provides new perspectives and innovations to address today's omnichannel inventory challenges.

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Manhattan Active Supply Chain

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within warehouses, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility similar to a smartphone app, employee work speed increases, and management efficiency for managers and administrators improves. *For more details, please download the PDF or contact us.*

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Manhattan Active Solutions

We aggregate all best practices for fulfillment and provide them through a cloud-native omnichannel platform.

We support companies in optimizing their extensive and complex operations, responding to changes in the market and demand, and innovating repeatedly, quickly, and as many times as needed. By using Manhattan's solutions, companies can always access the latest, seamlessly interconnected technologies. *For more details, please download the PDF or contact us.*

  • Integrated operation management

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Hyper CLT flooring panel

Easy-to-handle civil engineering CLT without the need for large cranes | Hyper CLT sheets

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In civil engineering sites, there are many instances where sheet boards are used for temporary roads, access roads, heavy machinery work yards, material storage areas, and pedestrian pathways. Traditional steel plates are heavy, which can require large cranes or heavy machinery for installation and removal, increasing the workload depending on site conditions. Hyper CLT sheet boards are civil engineering materials made from wooden CLT for civil use. The 5×10 board weighs about 230 kg, and the 5×20 board weighs about 460 kg, making them lightweight and easy to handle even with small machinery, which allows for easier installation without the need for large cranes. They also contribute to reducing the burden of transportation, installation, and removal, as well as improving maneuverability on site. Recommended as a registered technology by the Ministry of Land, Infrastructure, Transport and Tourism under NETIS "TH-250021-A," it is suitable for companies considering civil engineering, civil use, and civil CLT. This material is easy to use for creative proposals in public works, such as alternatives to steel plates, common temporary structures, temporary roads, and curing for material storage areas.

Jul 02, 2026

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Fukuda's leak test, leak inspection, leak detection, leak test, integrity test.

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Fukuda Co., Ltd. has been pursuing leak detection for 60 years and is committed to advancing the future of leak testing. 【 Supporting Various Leak Tests: Air Leak Test / Gas Leak Test (Hydrogen Gas, Helium Gas) 】 We develop, manufacture, and sell leak testing equipment to inspect airtightness and sealing properties. We will propose the appropriate testers and devices for each inspection target. 【 Target Industries and Examples of Inspection Targets 】 - Automotive Industry: Engines, FC components, valves and piping, various parts - Electronic Components Industry: Smartphones, keyless switches, various small sensors - Pharmaceuticals / Food / Cosmetics Industry: Bottle containers, syringes, vials, eye drop containers, pillow packaging, PTP packaging We will propose the most suitable leak testers for each industry. 【 ISO Certification 】JIS Q 9001:2015 (ISO 9001:2015)

Jul 01, 2026

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Same Sky Speaker, Micro Speaker New Products | CDS, CMS Series

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Our speaker lineup has expanded with the introduction of 16 new models. This release includes the first IPX7 waterproof speaker in the standard Φ28mm size and a wideband speaker with the lowest resonance frequency of 130Hz in the 40mm size. Additionally, we have introduced enclosure boxes for acoustic testing with 15 x 11mm, 16 x 9mm, and 18 x 13mm speakers, enhancing our support system to facilitate easier design and prototyping. Size: 20 x 8 x 3 mm to 40.2 x 40.2 x 24 mm Shape: Round, rectangular, square, oval Sound pressure: 81 dB to 106 dB Impedance: 4Ω to 8Ω Resonance frequency: 130Hz to 800Hz Mounting type: 200mm lead wire, solder pad

Jul 01, 2026

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[New Product Announcement] Sales of "AZ GUARDⓇ 8100FR" have begun!

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Azearth Corporation (Headquarters: Taito-ku, Tokyo; President: Fumiaki Saito), a specialized supplier of protective clothing, launched sales of "AZ GUARDⓇ 8100FR"—a disposable protective suit featuring self-extinguishing properties—on July 1, 2026. This product was developed to maintain the performance of flame-retardant workwear and enhance worker safety. For further details, please feel free to contact us via the links below. *AZ GUARD is a registered trademark of Azearth Corporation.

Jul 01, 2026

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Notice of Summer Vacation 2026

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Dear Sir/Madam, I hope this message finds you well and thriving. I would like to express my sincere gratitude for your continued support. We would like to inform you that our company will be closed for summer vacation during the following period: ■ Summer Vacation Period From Saturday, August 8, 2026, to Sunday, August 16, 2026. We will resume normal operations on Monday, August 17, 2026. Inquiries received during the vacation period will be addressed sequentially after the start of business. We apologize for any inconvenience this may cause and appreciate your understanding.

Jul 01, 2026

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