【Business Use Case】i-Reporter

We will hold a webinar introducing the "i-Reporter Integration Products," which achieve efficiency improvements in various business areas through collaboration with i-Reporter, on September 14th (Thursday) from 14:00 to 15:00. Currently, there are many products that can integrate with i-Reporter, including software, services, and peripherals, some of which not only streamline field operations but also improve efficiency for many users, including managers. In this webinar, we will introduce the following products: Featured Products: - i-Reporter Family Products (Simtops Co., Ltd.) - Report Management Tool "i-Reporter DBCleaner" (Mintwave Co., Ltd.) [Recommended for the following individuals] - Those who want to know the latest information about the "i-Reporter Family Products" - Those who want to understand the overview and benefits of "i-Reporter DBCleaner" - Those who want information on products and features that make input, system integration, and management with i-Reporter more efficient - Those who want to learn how to resolve issues such as "response degradation" and "the hassle of report deletion" faced during long-term use of i-Reporter.

We will hold a webinar titled "i-Reporter Use Cases and Introduction of New Features" on August 25th (Thursday) at 15:00, aimed at customers who are already using i-Reporter, those considering its implementation, and our agents. In this webinar, Mint Wave, which has been a user of i-Reporter for 9 years (utilized in our own factory and maintenance sites) and has supported many customers in manufacturing, power, and maintenance as an agent, will share its experiences and introduce "effective ways to utilize the rich features of i-Reporter," including system configuration and operational images from the field. Additionally, we will also have Shimtops introduce the latest features of i-Reporter.

Mint Wave has traditionally supported the digitalization of on-site forms to promote DX (digital transformation) at the site. We are pleased to announce that, in collaboration with Simtops Co., Ltd., we will begin offering the paperless on-site form solution "i-Reporter Connector," which integrates with enterprise digital workflows, starting September 16. ■ What is i-Reporter Connector? i-Reporter Connector is a collaboration application developed jointly by Simtops, the manufacturer of i-Reporter, and Mint Wave, the sales agent, that integrates with ServiceNow. It automatically links and centrally manages work instructions, progress, and other tasks managed through the digital workflows "ServiceNow Customer Service Management" or "ServiceNow Field Service Management" for field service operations such as maintenance inspections and customer support, along with on-site electronic records created using i-Reporter. This allows for centralized management of issues and inquiries, on-site work, form creation, reporting, and more, contributing to the automation of the entire process of field service operations, improving customer satisfaction, and reforming the working styles of workers through automatic integration.