Product accident response and brand trust recovery support service
Consulting: Product Incident Response and Brand Trust Recovery Support Service
We will extract improvement measures for products from product accidents and complaint information, and support a trust recovery program that incorporates safe design.
**Main Support Services** 1. Support service for creating product requirement specifications 2. Support service for product design reviews 3. Media verification service for displays and labels 4. Evaluation check service for instruction manuals 5. Support service for risk assessment of instruction manual labeling 6. Comprehensive product safety design support service ■ We assist in building practical programs for restoring brand trust after product accidents or PL defects. 1. Employee training seminars (annual/spot) 2. Support for developing commercialization programs for successor models 3. Evaluation reports and improvement proposals for PL environments 4. Support for understanding and analyzing the situation, extent, and number of product accidents 5. Review and re-proposal of product requirement definitions 6. Support for information dissemination to stakeholders 7. Support for external information design and impression design
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basic information
■Example: Design for Restoring Trust After a Product Recall by a Manufacturing Company ○ External response and announcement supervision for restoring market trust after a product recall ○ Advice and support for optimizing the distribution method of recall information on the website ○ Support for proposing visual concepts for successor products and consulting on instruction manual design supervision ○ Design supervision and production support for commercialization plans including instruction manuals, main body displays, and packaging ○ Design supervision and production support for various promotional materials utilizing product safety information ○ Support for collecting and analyzing stakeholder feedback to build a program for impression design and information distribution ○ Support for evaluating the internal product liability environment and restructuring efforts and organizational systems for product safety *For more details, please feel free to contact us.
Price information
Prices may vary depending on product characteristics, so please feel free to contact us.
Price range
P4
Delivery Time
P4
※Delivery times may vary depending on product characteristics, so please feel free to contact us.
Applications/Examples of results
*The target products are consumer electronics, consumer goods, and food, with proven results. *The target clients are NB product manufacturers and PB product businesses. *For more details, please feel free to contact us.
Company information
Our company advocates for "Product Safety Design," which combines corporate product safety measures with design. Aiming to build new added value for companies and product brands, we conduct product design reviews, risk assessments, and create designs for user manuals, parts catalogs, various manuals, and systems. For many years, we have engaged in various branding activities with companies. The desired designs span a wide range, including CI, graphics, products, systems, and web, but the goal is to create corporate value and enhance customer satisfaction. We systematically develop design methods to ensure a correct understanding of products, aiming to enhance trust in companies and product brands, create added value, and amplify positive images, which we position as "Safety and Security Branding." In 2013, our design activities and initiatives were recognized with the "Special Award" at the Product Safety Measures Excellent Company Awards hosted by the Ministry of Economy, Trade and Industry. Moving forward, our company will continue to refine our "Product Safety Design" as a social contribution and responsibility of design firms, and we will persist in our design activities aimed at fostering a culture of product safety and realizing a safe and secure society.
