We will introduce a case study on the implementation of call center operations and outsourcing for entertainment companies.
At the help desk and customer support center of an entertainment company, employees were overwhelmed with post-processing tasks, unable to focus on core business activities, and faced challenges in staff training and response quality. Therefore, we introduced our call center operation and outsourcing, contracting the internal help desk and user-facing customer center. After the implementation, switching from temporary staff operations to outsourcing allowed for specialized training of staff, leading to skill enhancement. [Case Study] ■Challenges - Faced issues with staff training and response quality - Employees were overwhelmed with post-processing tasks, unable to focus on core business activities ■Proposal - Contracting the internal help desk and user-facing customer center - Addressing technical and network-related inquiries *For more details, please refer to the PDF document or feel free to contact us.
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【Introduction Effects】 ■ By switching from temporary staff operations to contracting, it became possible to provide specialized training for staff, leading to skill enhancement. ■ The effort required for staff management, such as shift adjustments, has been reduced. ■ Productivity has increased by 1.6 times. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Beatop Staff Co., Ltd. is a group company of Brother Industries, Ltd. Human resource services and outsourcing. Over 20 years of experience in the Brother Group. We promise detailed support along with rich experience through our business with a global office equipment manufacturer, primarily in the Nagoya area.