Contact Center Resource Management AI "Sweet Series"

Achieving a user-friendly call center! Supporting management tasks by improving the accuracy of call volume forecasting.

The evolving "Sweet Series" is a domestically produced "AI" resource management software specialized for contact centers. With a wealth of features that have continuously shaped the requests of many customers over the past decade, it achieves improved employee satisfaction and reduced turnover rates, revitalizing contact centers. It supports new working styles such as remote work and staggered hours through groupware and time card functions. Our unique PPM engine enhances compliance with laws and regulations, employment conditions, fairness, and cost reduction, while also maximizing ROI through new evaluation axes of quality and results. We respond to diverse needs with solutions that offer high adaptability, aligned with the evolution of efficient and high-level performance in contact center operations. **Features** - Takes into account Japanese employment conditions and individual center situations - Visually analyzes operational status and management information - Continuous measurement through KPIs is possible - Supports early detection and resolution (accelerating management) - Promotes efficiency as the foundational system for the center - No need for dedicated personnel to create shifts (AI allows for creation with just one button!)

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