Both EC and phone orders are centrally managed from order receipt to shipment. Achieve efficiency in mail-order operations and improve customer service in one package!
■Online (EC) Orders Manage multiple online shops from a single screen. Automatic import of order data via API functionality is also possible. By utilizing automation and sorting features, we achieve improved operational efficiency. *Examples of supported mall carts: Rakuten Ichiba, Yahoo! Shopping, Amazon, au PAY Market, Qoo10, Shop Serve, Color Me Shop, futureshop, makeshop, EC-CUBE, Shopify, Ochanoko Net ■Phone Orders By integrating with CTI, customer information is displayed simultaneously with incoming calls. Order history and past interactions can be checked instantly, leading to standardization of operator tasks and prevention of dependency on specific individuals. ■Centralized Customer Management Orders from multiple stores can be managed as the same customer. Purchase history for each customer can be easily searched and utilized for promotional activities such as DM distribution. ■Integration with Smart Register Supports integration with the iPad POS register "Smart Register." It imports sales data from the register and manages customer purchase history, points, and inventory. Sales from physical stores and online sales can be managed centrally.
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basic information
■Order Management Centralized management of order processing for both EC sites and phone orders. Multiple delivery addresses can be specified for a single order, and gift orders are also supported. ■Subscription Management Manage monthly shipping schedules and send notifications according to shipping dates. Flexible handling of cancellations and changes to scheduled dates. ■Shipping Management Support for error-free shipping operations through shipping instructions. Integration with the shipping label issuance system allows for management of tracking numbers and sending shipping notification emails. ■Customer and Inquiry Management Centralized management of customer information. Multiple gift recipients and family members can be registered for a single customer, and order history and other correspondence history can be reviewed. ■Payment and Billing Management Management of payment data for collection agency services such as convenience store payments, as well as accounts receivable balance management. Issuance of receipts and invoices, as well as reminder management, is also possible. ■Aggregation and Analysis Functions Equipped with approximately 40 types of rich aggregation and analysis functions. In addition to daily operations, it supports aggregation and analysis from various perspectives, including understanding customer trends and planning sales strategies. ■Promotional Management Centralized management of sales data from multiple channels. Based on accumulated data, it allows for targeted extraction using diverse conditions, enabling effective DM issuance. Utilize DM effectiveness aggregation functions to assist in planning future strategies and sales plans.
Price information
1 client: 680,000 yen ~ 2 clients (P2P): 900,000 yen ~ 3 or more clients (network): 1,350,000 yen ~ EC option: 450,000 yen ~ *For detailed pricing, please contact us.
Price range
P5
Delivery Time
※Shortest: 1 to 2 weeks
Applications/Examples of results
<Uses> ● Order management for EC (online shop) and telephone orders ● Shipment management ● Email sending ● Customer management ● Promotion management ● Payment and billing management ● Integration with external systems <Implementation Results> ● Tanaka Co., Ltd. (Kaki no Ha Sushi Honpo) ● Kiyokawaya Co., Ltd. ● Sakaeya Senbei Workshop ● Sanwa Yushi Co., Ltd. ● Shiberu Co., Ltd. ● Saison Factory Co., Ltd. ● Maruhiko Seika Co., Ltd. and others Case studies are published on the fun order website. https://fun-order.jp/cases/
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Company information
Version Lab Co., Ltd. is a company that develops the e-commerce core system "fun order" and systems for the tea industry. If you have any requests, please feel free to contact us.
