24-hour, 365-day staffed help desk

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last updated：May 18, 2023

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Creating progressive operational maintenance services realized with the spirit of "Daily Improvement." That is our company's operational concept.

The "24-hour, 365-day staffed help desk" contributes to improving customer satisfaction while reliably executing the SLM and quality improvement framework. To maintain service quality, we operate with the spirit of "continuous improvement," focusing on enhancing the technical and human skills of our staff, managing SLA maintenance by operational management personnel, and strictly implementing security policies. We offer a well-suited combination of in-depth additional services. Customization is flexible, including combinations with other BPO services. 【Features】 ■ Realization of customer business efficiency ■ Increased productivity ■ Quality management (SLM) ■ Response quality ■ Operational management *For more details, please refer to the PDF document or feel free to contact us.

Related Link - https://www.nikko-technical.co.jp/?p=help

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basic information

【Business Content】 ■ Reception of customer inquiries (issues, operation inquiries) ■ Troubleshooting (hardware, software), confirmation of incidents via remote access ■ Level 1.5 support service (responding within the scope of self-answering by referring to response history and manuals) ■ Escalation service (hardware failures, software failures, etc.) and completion confirmation ■ Call service (emergency, severe failures, complaints, requests, etc.) ■ Remote monitoring and recovery work ■ Data maintenance work (patches = correction work = etc.) ■ Software version upgrade work (supporting not only OS and middleware but also business applications) ■ Incident management, sending response history data ■ Backup equipment and maintenance equipment holding service, etc. *For more details, please refer to the PDF document or feel free to contact us.