[Model Case] CRM Implementation - During Holidays such as Year-End and New Year, Outside Business Hours
Cost reduction, sales expansion, and quality improvement! You can choose the number of days and time slots according to your needs.
Our company offers a "CRM (Call Center)" service. "We want to establish a solid phone support system to increase sales, especially since more customers tend to use online shopping during long holidays," and "We are currently using another company's call center service, but we are struggling because they do not handle calls during holidays like New Year's and Obon." We will solve the challenges faced by our customers. We will handle various inquiries, provide answers based on Q&A, manage reservation bookings, return call contacts, and listen to the details of inquiries. Our service allows you to choose the number of days and time slots according to your needs, contributing to cost reduction, sales expansion, and quality improvement without incurring unnecessary costs. [Services Provided] ■ Handling various inquiries ■ Answers based on Q&A ■ Reservation booking management ■ Return call contacts, listening to inquiry details, etc. *For more details, please refer to the PDF document or feel free to contact us.
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basic information
【Customer's Challenges】 ■ They want to use a telephone answering service only during holidays such as New Year’s, Golden Week, summer vacation, and Obon. ■ They do not have a telephone service during holidays like New Year’s, Golden Week, summer vacation, and Obon, which causes them to miss out on new customers. ■ The number of customers using online shopping increases during long holidays, so they want to establish a proper telephone service to boost sales. ■ During holidays like New Year’s, Golden Week, summer vacation, and Obon, they are currently using voicemail, but they would prefer human telephone support without incurring too much cost. ■ They are using another company's telephone answering call center, but they are struggling because they do not receive telephone support during holidays like New Year’s and Obon. *For more details, please refer to the PDF document or feel free to contact us.
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Applications/Examples of results
【Examples of Applicable Industries】 ■ Retail (food, supermarkets, online shopping, etc.) ■ Beauty (esthetic salons, hair salons, nail salons, hair removal salons, etc.) ■ Restaurants (restaurants, izakayas, etc.) ■ Clinics (hospitals, osteopathic clinics, dental clinics, etc.) ■ Schools (tutoring schools, English conversation classes, yoga, gyms, etc.) ■ Professional services (lawyers, judicial scriveners, administrative scriveners, social insurance labor consultants, etc.) ■ Real estate companies, property management companies, etc. *For more details, please refer to the PDF document or feel free to contact us.
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Company information
Our company provides high-quality services to client companies with the operational know-how and capabilities cultivated through our back-office operations. We will maximize the total solutions and knowledge of the Altius Link Group to support our clients' future with assured quality.