[CRM Implementation Case] Major Learning Cram School Instructor Recruitment Call Center Operations
Achieving an effective recruitment environment! Significant improvements in interview scheduling rates and hiring rates, leading to an increase in instructor acquisition rates.
The hiring of part-time instructors was conducted by the heads of each classroom nationwide. However, since the classroom heads were also handling other duties, the workload related to hiring was increasing at each classroom, making it difficult to respond quickly from application reception to interviews. This led to lost hiring opportunities and a chronic shortage of instructors, significantly hindering classroom operations. In response, our company proposed a "CRM (Call Center)." By separating the hiring reception tasks, we created an environment where classroom heads could focus on their core responsibilities. Additionally, we developed an applicant management system, which centralized the management of hiring inquiries, significantly improving the interview scheduling rate and hiring rate, thereby increasing the instructor acquisition rate. By implementing the applicant management system in each classroom, we achieved visibility in tracking the status from application to hiring decision, creating an effective hiring environment. [Business Overview] ■ Provided Service: CRM (Call Center) ■ Normal Period: 2,000 cases/month ■ Busy Period: 3,000 to 4,000 cases/month ■ Operating Hours: 10:00 AM to 9:00 PM *For more details, please refer to the PDF document or feel free to contact us.
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**Approach and Results** - By separating the recruitment reception tasks, we have created an environment where the classroom directors can focus on their core responsibilities. - By creating an applicant management system and consolidating the recruitment window tasks, the interview scheduling rate and hiring rate have significantly improved, leading to an increase in the acquisition rate of instructors. - By adopting the applicant management system in each classroom, we have achieved visibility of the status from application to hiring decision, resulting in an effective recruitment environment. *For more details, please refer to the PDF document or feel free to contact us.*
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For more details, please refer to the PDF document or feel free to contact us.
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Our company provides high-quality services to client companies with the operational know-how and capabilities cultivated through our back-office operations. We will maximize the total solutions and knowledge of the Altius Link Group to support our clients' future with assured quality.
