We will introduce a case where thin-film submounts were delivered to a telecommunications company with limited experience and knowledge regarding submounts!
Customers in the telecommunications industry have limited experience and knowledge regarding sub-mounts, which has led to an inability to engage in equal discussions. As a result, most specifications were determined based on proposals from manufacturers, leading to issues such as defects arising later. Our company provides detailed technical explanations and considerations for each of the customer's concerns and requests, allowing us to make proposals on the spot. As a result, we created a specification document and held follow-up meetings to ensure the customer fully understood it before finalizing and delivering the document, which led to very appreciative feedback from them. [Case Summary (Excerpt)] ■ Concerns about sub-mounts - Limited experience and knowledge regarding sub-mounts - Inability to engage in equal discussions with the sub-mount manufacturer found - Most specifications were determined based on proposals from the manufacturer, resulting in defects later on *For more details, please refer to the related links or feel free to contact us.
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【Summary of Other Cases (Excerpt)】 ■Sales (Hearing) <Content of Products or Solutions> - Provided detailed technical explanations and considerations for each concern and request. - Made proposals on the spot regarding what could be offered. - Held follow-up meetings to ensure a complete understanding before finalizing the specifications. ■Cost - Cheaper than competitors. ■Delivery Time - Able to meet the customer's desired delivery schedule. ■Customer Feedback - "Good response! Excellent support! They visit frequently and listen to our concerns." We received very appreciative comments. *For more details, please refer to the related links or feel free to contact us.
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【Usage】 ■Thin Film Submount *For more details, please refer to the related links or feel free to contact us.
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The area where Citizen Fine Devices demonstrates its strength is in the realm of functional components that require small size, precision, high accuracy, and high detail. We believe that our mission is to continue providing high-value-added microdevice products by leveraging the unique technologies we have developed over many years. Utilizing metal processing technology rooted in watch manufacturing, we have consistently supplied small, high-precision components to our customers for many years through a fully integrated production line that encompasses process design, machining, assembly, and functional testing, along with the unique development of our own processing machines. Additionally, mass-producing components with high precision and efficiency using brittle materials is also one of our core technologies. By integrating material technology with ultra-precision machining, thin-film technology, and bonding technology, we produce not only high-precision components such as ceramics and quartz but also high-quality functional device products like liquid crystal devices and sensing devices. Continuing to provide high-value-added products to the market is a significant dream for our employees. We will contribute to the creation of new value through manufacturing driven by the challenge spirit of each individual, working towards the realization of that dream.