We will contribute to strengthening the overall capabilities of the store.
"Secret Shopper" is a store research service where professional shop advisors thoroughly focus on the customer perspective, quantifying the staff's abilities by category and creating metrics. After the investigation, we conduct manager interviews and on-site guidance to derive the best "customer experience value" that customers can gain from using the store, thereby strengthening the overall capabilities of the store. Please feel free to contact us if you have any requests. [Customer Feedback on Secret Shopper] ■ It was great to hear the opinions of professional shop advisors. ■ The results of the secret shopper investigation revealed that the staff's awareness of customer experience (CX) was insufficient. ■ I received advice on how to educate the staff. ■ The content was tailored to fit our company well. ■ I appreciated the flexibility shown in various aspects. *For more details, please download the PDF or contact us.
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We provide training services for companies in retail and food service, as well as tenants in shopping malls. We will listen to your challenges and requests, and create a proposal for training and services. The proposal creation is free of charge, so we would be grateful if you could feel free to consult with us.
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