Customer Service Etiquette to Create a Positive Impression (Training Number 25)
Training number: 25
A manners training conducted by a "speaking professional" who serves as a radio personality.
■Training Content You will systematically learn the basic knowledge of "customer service," which is essential for effective customer interaction. This training is recommended for female employees or younger staff. What is important for creating a positive impression with customers and business partners is not just formal manners, but the genuine "heart" that considers the other person's perspective. Focusing on the balance of "visual," "auditory," and "verbal expression," you will acquire the mindset and etiquette necessary to ensure that everyone, regardless of the situation or age, feels comfortable. Through workshops, you will also aim to identify and improve your own habits. ■Training Overview Target Audience: New employees, employees with 2-5 years of experience, team leaders, sales staff Delivery Method: In-person or online Duration: 4 hours Capacity: 20 for in-person, 6-20 for online Materials: Handouts, business etiquette booklet, chopsticks
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basic information
■Training Program (Curriculum) Participants will learn the basics of customer service manners and home visit etiquette, gaining a positive impression from customers and business partners through experiential exercises. 1. Voice training 2. Lectures 【Lecture 1】 (1) What is the significance of learning how to speak? (2) About likability: "The Mehrabian Experiment" (3) Summary of Lecture 1 【Lecture 2】 (1) About "verbal expression" (2) About "hearing" (3) Confirmation of voice training *Professional techniques taught (4) Summary of Lecture 2 【Lecture 3】 (1) Rules during work How to receive instructions / How to report (2) Customer service manners Business card exchange / Introductions / Seating order / Serving tea (3) Visiting clients Preparation / Basic manners for visits (4) Summary of Lecture 3 3. Conclusion and Q&A
Price information
The details regarding fees and other information related to the training implementation are included in the "Training Guide: Triangle Trust Employee Training." Please download the PDF from the link below. ■Table of Contents 1. Process from Application 2. Considerations for Training Costs 3. Inquiries
Price range
P3
Delivery Time
※It will be a company-exclusive training. Please let us know your preferred date for the event.
Applications/Examples of results
A manners training conducted by a "speaking professional" who serves as a radio personality.
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Company information
Triangle Trust Co., Ltd. is a consulting company that supports organizational development, starting from the premise of "leading behavioral change through employee awareness reform." Since its establishment in 2004, we have faced the challenges of various industries, including manufacturing, providing customized training and organizational development support rooted in the field. We offer over 80 types of hierarchical training (for new employees to management) and have introduced experiential training utilizing LEGO® Serious Play®. This encourages participants' awareness and initiative, facilitating behavioral change. Additionally, our strength lies in our "coaching support," which includes post-training retention and execution support, emphasizing practical application and change in the workplace. We have received numerous testimonials stating, "It didn't just end with training; there was a change in the workplace." In 2024, we will open a Tokyo branch, achieving nationwide support through a two-base system with our Nagoya headquarters. We have received high praise from many small and medium-sized enterprises for our initiatives in talent retention and next-generation leader development in the manufacturing industry. Under the philosophy of "changing awareness to change behavior," we will continue to sincerely engage with business owners, HR personnel, and frontline leaders in developing people and organizations that support the next generation.