Practical training that thoroughly trains the basics of manners and key points of hospitality, conducted by instructors from top-tier hotels!
Instructors from top hotels will provide thorough training in customer service and hospitality based on their experience in human resource development and on-the-job experience. In differentiating from competitors, customer service and hospitality, which are inherently "person-to-person," are crucial for enhancing corporate value, not just the quality and price of products. The quality of this service becomes a key point in further increasing customer satisfaction. Moreover, receiving words of "thank you" from customers and within the company through actions driven by the staff's own spirit of hospitality enhances their willingness to contribute and sense of self-efficacy, positively influencing retention. This, in turn, is expected to contribute to performance and lead to corporate growth. In this training, we aim to deepen participants' feelings towards customers and their work, and through practical training, help them acquire behaviors that leave a good impression on those around them. We will focus on detailed aspects such as voice projection, facial expressions, and posture, thoroughly honing the skills of customer service and hospitality. Please take advantage of this opportunity.
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Overview of the Training ■ Importance of Business Etiquette: We aim to understand the role and significance of business etiquette through customer interactions and behavior within the company. ■ Impact of First Impressions: We will analyze the characteristics of first impressions and learn key points to improve our own impression. ■ Greeting Training: We will understand the basics of voice and body posture to enhance vocal impressions and posture. ■ Facial Expression Training: We will train our facial muscles to acquire expressions that leave a positive impression on others. ■ Language Usage: We will learn key respectful and humble language, as well as cushioning phrases. ■ Appearance: We will learn the difference between being fashionable and maintaining proper appearance. ■ Telephone Etiquette: We will conduct training based on the flow and explanation of telephone etiquette, simulating practical scenarios. ■ Visitor Reception: We will learn the points for trustworthy business card exchanges and how to enhance the company's impression during visitor interactions. ■ As an Organizational Member: We will aim to understand the necessary mindset and behaviors required as a member of an organization. *Customization is available upon request.
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*Online and accommodation training is also available. For more details, please contact us.*
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I have been involved in human resource development for various companies up to now. The essential commonality I have found is that the personal growth of individuals working in a company contributes to organizational strengthening and performance. In the increasingly advanced information society that lies ahead, alongside the roles that AI should play, it is crucial for humans to demonstrate human skills, deepen communication, and focus on the development and retention of talent. To achieve this, it is important to: 1. Draw out the inner motivations of trainees and create a vision of what they want to be (the core of their work), 2. Build a future organizational vision and engage them in the story of achieving it, and 3. Support specific actions for personal and organizational growth. Based on the insights I have cultivated over the past 20 years with various clients across different industries and sizes, including prime-listed companies, I will implement "practical original training" not only for top management and hierarchical training but also for building organizational culture, enhancing engagement, developing subordinates, and mentor training. We are a training company that aims to convert the insights that companies want their employees to recognize into tangible outcomes, ensuring that the money earned through hard work by employees is invested with us, leading to results and growth. We look forward to your inquiries.
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