AI chatbots automate conversations on behalf of humans!
The AI chatbot automates certain conversations on behalf of humans. It is a service equipped with various features such as automatic responses to inquiries in natural language, AI self-learning, and data integration with human chat. ■Features - Automatic responses to inquiries in natural language The AI engine determines the user's intent and provides appropriate answers. - Equipped with a self-learning function that helps improve answer accuracy Based on user feedback regarding whether an issue has been resolved, it automatically learns the most suitable responses, achieving effortless accuracy improvement. - Easy implementation in a short time without hassle You can start using it in as little as two weeks from application to operation. It can be easily implemented by effectively utilizing existing FAQ lists. - An interactive GUI screen that allows anyone to easily create and tune a Q&A list Editing is easy with the GUI, making scenario creation and management straightforward. - Comprehensive support for customers from implementation to post-deployment operation We back up your chatbot operation with support for any uncertainties during implementation, assistance in creating FAQs, and ongoing support for operations after deployment.
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basic information
■Features Automated inquiry response, human chat integration, recommended switch to human chat feature, management screen functionality, automated learning feature
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Applications/Examples of results
■Streamlining Customer Service Operations Common questions and answers are automatically responded to by a chatbot. This leads to more efficient handling of inquiries and helps reduce lost opportunities with 24/7 availability. ■Efficient Internal Help Desk Operations By organizing frequently asked questions (FAQs) related to information systems and sales administration and preparing standardized responses, a chatbot can provide automatic replies. This reduces the operational workload and contributes to work style reform. ■Customer Retention on E-commerce Sites While browsing e-commerce sites or websites, customers can ask questions immediately when they want to, increasing engagement. This contributes to an improvement in the conversion rate (CVR).
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Company information
Since its establishment over 20 years ago, NTT Bizlink has honed its communication and collaboration business, centered on video communication and system integration, as well as its data center solutions business, which involves the operation and construction of data centers, serving as an ICT partner for corporate clients. NTT Bizlink will continue to be a reliable partner for corporate clients, contributing to their digital transformation and business growth with valuable services cultivated over many years, such as "advanced communication styles" and "stable, highly reliable communication infrastructure," as well as cutting-edge video solutions like smart glass cloud and Beamo, and services that contribute to labor-saving in data centers, such as digital IC keys.