Introduce 'call recording' + 'voice recognition' while keeping costs down! No running costs like pay-per-use!
This is a call recording device that can accommodate PRI/BRI/analog lines. It comes standard with a voice recognition engine that can automatically convert recorded audio into text. Both voice data and text data are stored on the built-in hard disk. ● Standard equipped with Hitachi Solutions Technology's voice recognition engine "Ruby Dictation." ● The license for the voice recognition engine requires only an initial cost, with no running costs such as pay-per-use fees. ● Calls containing keywords such as "NG words" and "mandatory words" can be filtered and searched. ● The "text copy" function allows you to display and copy all text from a single call, making it easy to utilize the recognized text. ● The quality of operator responses can be quantified for each call using diagnostic items such as "speech quality score," "speech rate," "talk speed," "overlap count," "backchannel count," "number of NG words," and "number of mandatory words." ● The main unit can accommodate up to 96 channels in a 4U space, allowing for a mixed connection of PRI/BRI/analog lines.
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basic information
[Main Specifications] ● Line Type: Supports mixed PRI/BRI/Analog ● Number of Lines: Up to 96 channels ● Activation Method: Handset off-hook detection (PRI/BRI activated by D-channel information) Voice detection (Analog) External control (Analog) ● Recording Time: Up to approximately 30,000 hours (highest quality stereo) ● Voice Recognition Engine: Ruby Dictation (Supported Language: Japanese) ● Dimensions: 429×500×177 mm (excluding rubber feet) Height 4U ● Weight: Approximately 19 kg For more details, please refer to the PDF (catalog) below or visit the Takacom website (https://www.takacom.co.jp/).
Price information
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Delivery Time
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Applications/Examples of results
- Reduction of operators' workload (reduction of post-processing tasks) - Quality management of operators' phone responses - Efficiency improvement in re-listening and compliance monitoring by administrators - Promotion of VOC utilization through call transcription - Utilization of call text data for FAQ and chatbot training data [Examples of industries for implementation] ● Manufacturing ● Financial institutions ● Government agencies and local governments ● Call centers etc.
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Company information
Takakomu, as a manufacturer of information and communication equipment, provides a variety of products and services related to communication technology and voice technology, including telephone answering devices and broadcasting equipment, and boasts the top market share in Japan for its main product, the call recording device. With a service system that consistently handles everything from "product planning and development" to "production and quality control" and "sales and maintenance" in-house, we will continue to swiftly provide products that anticipate customer needs and strive for detailed after-sales service, aiming to be a company trusted by our customers.
