Build long-term relationships based on customer history and preferences! This makes it easier to increase repeat customers and obtain support in emergencies.
Arcus Japan is a CRM expert group led by a pioneer in CRM and the inventor of CRM 2.0 (platform-based CRM), who is also a specialist in corporate psychology (CRM Doctor/CRM Diagnostician). Unlike other systems, the implementation of a CRM system is not the end; it requires continuous daily use for strategic application and ongoing improvements in line with market trends. Therefore, just as people undergo health check-ups, regular check-ups by a CRM Doctor are essential. 【An example of when CRM is in place (excerpt)】 ■ Restaurants - Customers are recognized, allowing them to receive service with a sense of "the usual," creating a feeling of special treatment that encourages them to want to support the establishment if needed. ■ E-commerce sites - Customers receive cart abandonment emails suggesting "How about this as well?" with attentive follow-up, making them feel secure in deciding to purchase from "this store." *For more details, please download the PDF or feel free to contact us.
Inquire About This Product
basic information
【Another example of CRM (excerpt)】 ■Retail Store - Based on visit history and preferences, they say, "We recommend this new item for you, Mr./Ms. ○○," which makes you want to visit multiple times and tell others about it. ■Hotel - They remember requests from your previous stay and provide services accordingly, making you a fan who says, "I will definitely come back here next time." *For more details, please download the PDF or feel free to contact us.
Price range
Delivery Time
Applications/Examples of results
For more details, please download the PDF or feel free to contact us.
catalog（1）
Download All Catalogs
Company information
Established in July 2020 as a spin-off from Artisan Co., Ltd. Arcus Japan Co., Ltd. is headquartered in Osaka City, Osaka Prefecture, with bases in Tokyo and Hiroshima. The company provides its own products as well as support for systems using Microsoft products (such as Dynamics 365 (CRM), Dynamics CRM, Power Apps, Power BI, Power Automate, Microsoft 365, Microsoft Azure, etc.), including proposal support, requirements definition support, design, construction, operation and maintenance, and development support consulting. Its main businesses are CRM and drones. In the CRM sector, it is led by a pioneer in platform-based CRM and has top-class CRM experience and achievements in Japan, offering unique success know-how at high quality and low prices as a leading CRM company in Japan, supporting domestic and international customers as well as many CRM vendors. In the drone sector, it provides the highly autonomous flight platform "Edge Drone."