Understand the customer's deep psychology and enhance the purchasing experience.
In the retail industry, deeply understanding customer purchasing behavior and providing optimal product suggestions and services is essential for increasing sales. Customer needs are diversifying, and it is necessary to enhance the overall customer experience, not just sell products. CRM 4.0 aims to increase customer satisfaction and boost repeat customers by aligning with customers' emotions and values to build long-term relationships. 【Usage Scenarios】 - Analyzing customer purchase history and behavior data to provide personalized product suggestions - Developing empathetic marketing strategies based on customers' emotions and values - Offering new purchasing experiences utilizing Web 3.0/Metaverse 【Benefits of Implementation】 - Improved customer loyalty - Increased sales - Effective use of customer data - Differentiation from competitors
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basic information
【Features】 - Customer understanding based on emotional intelligence - Realization of well-being linked CX - Continuous improvement through self-evolving CRM - Creation of new customer experiences through Web 3.0/metaverse compatibility - Purpose-driven marketing 【Our Strengths】 Arcus Japan provides extensive achievements and know-how as a leading company in CRM. We formulate the optimal CRM strategy for your business and support you comprehensively from implementation to operation.
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Company information
Established in July 2020 as a spin-off from Artisan Co., Ltd. Arcus Japan Co., Ltd. is headquartered in Osaka City, Osaka Prefecture, with bases in Tokyo and Hiroshima. The company provides its own products as well as support for systems using Microsoft products (such as Dynamics 365 (CRM), Dynamics CRM, Power Apps, Power BI, Power Automate, Microsoft 365, Microsoft Azure, etc.), including proposal support, requirements definition support, design, construction, operation and maintenance, and development support consulting. Its main businesses are CRM and drones. In the CRM sector, it is led by a pioneer in platform-based CRM and has top-class CRM experience and achievements in Japan, offering unique success know-how at high quality and low prices as a leading CRM company in Japan, supporting domestic and international customers as well as many CRM vendors. In the drone sector, it provides the highly autonomous flight platform "Edge Drone."
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