Understanding fan psychology and creating enthusiasm with CRM 4.0.
In the entertainment industry, maintaining a continuous relationship with fans is the key to success. Fans are not just customers; they are important supporters of the works and artists. CRM 4.0 aims to resonate with the emotions and values of each individual fan, fostering deep empathy. By enhancing engagement with fans and building long-term relationships, it increases fan loyalty and enables sustainable growth. 【Usage Scenarios】 - Fan club management - Event planning - Merchandise sales - SNS integration - Personalized information distribution 【Effects of Implementation】 - Increased fan satisfaction - Growth in repeat customers - Increased sales - Improved brand image - Community formation
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basic information
**Features** - Communication based on empathy - Integration with Web 3.0/Metaverse - Self-evolving CRM - Provision of personalized experiences - Multifaceted customer understanding through holistic analysis **Our Strengths** Arcus Japan is a group of CRM experts. We provide optimal solutions tailored to our clients' needs, from the implementation to the operation of CRM 4.0. As a leading company in CRM, we leverage our extensive track record and know-how to lead our clients' businesses to success.
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Company information
Established in July 2020 as a spin-off from Artisan Co., Ltd. Arcus Japan Co., Ltd. is headquartered in Osaka City, Osaka Prefecture, with bases in Tokyo and Hiroshima. The company provides its own products as well as support for systems using Microsoft products (such as Dynamics 365 (CRM), Dynamics CRM, Power Apps, Power BI, Power Automate, Microsoft 365, Microsoft Azure, etc.), including proposal support, requirements definition support, design, construction, operation and maintenance, and development support consulting. Its main businesses are CRM and drones. In the CRM sector, it is led by a pioneer in platform-based CRM and has top-class CRM experience and achievements in Japan, offering unique success know-how at high quality and low prices as a leading CRM company in Japan, supporting domestic and international customers as well as many CRM vendors. In the drone sector, it provides the highly autonomous flight platform "Edge Drone."
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