Department collaboration and automation features
Atlassian Customer Service Management
Don't let customer support be hindered by departmental barriers.
The interdepartmental collaboration and automation features of Customer Service Management (CSM) are designed to facilitate collaboration with other departments such as development, product, and operations, starting from customer inquiries. By utilizing rule-based automation, it reduces operational burdens while ensuring comprehensive cross-departmental responses without any omissions. 【Features】 ■ Cross-departmental collaboration starting from inquiries ■ Rapid sharing of issues and improvement requests ■ Automation of operational rules and support for their establishment
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basic information
【Target Audience】 - Departmental collaboration in response to customer inquiries - Handling of bug reports and improvement requests 【Main Features】 - Development and product collaboration based on inquiries - Escalation management - Rule-based automation 【Management and Operations】 - Visualization of cross-departmental responses - Prevention of oversight and reduction of operational burden 【Integration and Expansion】 - Integration with the Atlassian platform - Automation and workflow configuration 【Delivery Format】 - Cloud-based (SaaS)
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Applications/Examples of results
【Purpose】 Customer Service Management (CSM) is a customer service management tool that centrally manages inquiries, requests, and incident responses from customers, establishing a stable operational system for customer interactions that tend to become personalized. By utilizing response history, customer context, and AI support, it ensures consistent quality regardless of who handles the interaction, leading to continuous improvement in customer service. Our achievements: i-PRO, Kyocera Communication Systems, etc. (titles omitted) i-PRO case study (https://www.innoov.io/customers/ipro-corporate-software) Other Atlassian product achievements: Dai Nippon Printing, LIXIL, Mercari, Mercedes-Benz, Slack, Yale School of Management, etc. (titles omitted) *From the Atlassian site
Company information
We are INNOOV Inc., specializing in process improvement utilizing SaaS. We support everyone in easily grasping information and progressing work swiftly by using convenient tools, including Atlassian products. We not only provide tools but also design systems that consider what information should be received by whom and where, and how everyone should share it, enabling efficient operations for all. This leads to smoother customer interactions and new product development processes, saving time. Atlassian products implement AI ROVO across SaaS products in their document management tools, making information organization convenient. In particular, we focus on delivering customer feedback directly to the quality and development departments, enhancing customer service and product quality. This allows us to quickly resolve customer issues and continue providing better products. If you feel that organizing information is not going well and work is progressing slowly, please let us take care of it. We will support everyone in working smoothly together. Feel free to contact us with any requests.
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