[Case Study] Apaman Shop Holdings Co., Ltd.

The number of inquiries to the General Affairs Department has significantly decreased, allowing for smoother responses to customers.

We would like to introduce a case where the reception system "Smart at reception" was implemented at Apaman Shop Holdings Co., Ltd. In the traditional style of having a fixed telephone, calls were first received by the General Affairs Department and then relayed internally, which took time for internal communication. Additionally, the workload on the General Affairs Department was significant, leading to situations where customers had to wait. After the implementation, calls can be made directly to the visiting department, significantly reducing the relay work of the General Affairs Department and making the reception of customers smoother. We have also received feedback that users appreciate the ability to expand necessary functions after actual use. [Challenges] - In the traditional style with fixed phones, calls were first received by the General Affairs Department before being relayed internally, causing delays in internal communication. - The workload on the General Affairs Department was heavy, resulting in cases where customers had to wait. - It was essential to retain the telephone functions as they were. *For more details, please download the PDF or feel free to contact us.*

Entrance and exit control system