Medical Equipment Maintenance Management System for Healthcare and Welfare Facilities
F-RevoCRM
Zero omissions in response during personnel handover. Elimination of dependency on individuals in medical device maintenance.
In medical and welfare facilities, proper maintenance and inspection of medical equipment is essential to ensure patient safety. Particularly when the specifications and maintenance history of the equipment depend on individual personnel, there is a risk of delays and a decline in quality during the absence or transition of those personnel. Additionally, accurately understanding the maintenance contract status and inspection schedules for multiple medical devices and responding at the appropriate time is crucial for maintaining the quality of medical services. Our equipment maintenance and management system addresses these challenges and achieves the standardization and efficiency of medical equipment maintenance operations. 【Usage Scenarios】 - Centralized management of inspection, maintenance, and repair history of medical devices - Visualization of maintenance contract details, renewal dates, and contract status - Management of regular maintenance and inspection schedules - History management from inquiry to completion of response - Maintaining quality of response during personnel transitions 【Benefits of Implementation】 - Elimination of dependence on specific personnel in medical equipment maintenance operations and standardization of response quality - Prevention of missed inspections and maintenance, supporting safe medical care for patients - Reduction of burden on healthcare professionals through improved operational efficiency - Optimization of cost management through thorough maintenance contract management
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basic information
【Features】 - Property Management: Centralized management of medical equipment information owned by the facility. - Equipment and Device Management: Aggregated management of delivered medical devices and parts at the facility level. - Maintenance Contract Management: Overview of maintenance contract details, renewal dates, and contract status on a single screen. - Inquiry and Maintenance Response History Management: Visualization of the history from reception to completion of responses, preventing oversight and dependency on specific individuals even when the responsible person changes. - Schedule Management: Management of regular maintenance and inspection schedules. - Document Management: Management of files such as drawings, reports, and manuals. - Alert Notifications: Automatic notifications a few days before the replacement time of equipment and parts or contract renewal dates. - Customer Portal: A dedicated portal site for customers to share response status in real-time (portal user licenses are free).
Price information
■Price: Plans based on the number of users Cloud version for 1 to 5 users: From 10,000 yen per month (excluding tax) / Enterprise version for 1 to 5 users: From 15,000 yen per month (excluding tax) ■Free trial: Available (support can be used during the trial) *Cloud version only ■Implementation cost: No initial implementation cost for the Cloud version *For more details, please feel free to contact us.
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Applications/Examples of results
■ Kyuhen Co., Ltd. (Equipment Manufacturing and Management Business / 150 employees) ■ Introduced F-RevoCRM for the call center operations handling repair requests for water heaters. Contractors can now directly check repair requests from the customer portal and register the status of their responses, allowing the call center to grasp progress in real-time. This has improved the quality of customer service. ■ Environmental Improvement Business Company N (Environmental Measurement and Facility Management / 150 employees) ■ Consolidated customer and equipment information that was previously fragmented by department into F-RevoCRM. This has enabled cross-departmental visibility of past projects and contact history on a corporate level, leading to an increase in proposal opportunities and the development of new sales strategies. 【Our Strengths】 As the developer of the OSS-based CRM "F-RevoCRM," we support the digital transformation and business improvement of medical and welfare facilities. We address challenges faced by the medical equipment maintenance department, such as the personalization of equipment information and repair history, paper management of inspections and repairs, and delays in coordination between the field and the office, by leveraging the flexible customization capabilities unique to open source. We provide consistent support from business organization to system construction, maintenance phases, and in-house production assistance. We enable system operations tailored to your company, free from the constraints of packaged solutions and dependence on specific vendors.
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Company information
We are a company that supports corporate digital transformation (DX) and business improvement as the developer of the OSS-based CRM "F-RevoCRM." We address challenges faced by the maintenance and after-sales service departments in the manufacturing industry, such as the personalization of equipment information and repair history for each customer, paper management of inspections and repairs, and delays in communication between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Our strength lies in our ability to provide consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of package limitations and dependence on specific vendors.
