Data Center Maintenance Management System for IT and Telecommunications
F-RevoCRM
Zero omissions in response during personnel handover. Eliminate the dependency on individuals in data center maintenance.
In the IT and telecommunications industry, particularly in data center maintenance, stable operation of equipment and prompt response to failures are required. The loss of knowledge and experience due to personnel transfers or resignations poses a direct risk of delays in response and a decline in quality within the context of numerous devices, complex network configurations, and a 24/7 operational system. Preventing the personalization of inspection, maintenance, and repair histories and managing them centrally is essential for establishing a system where anyone can respond with a consistent level of quality. Our equipment maintenance and management system, F-RevoCRM, addresses these challenges and realizes the standardization and efficiency of maintenance operations. 【Usage Scenarios】 - Maintenance management of servers, network devices, and power equipment within the data center - Centralized management of regular inspections and response histories during failures - Management of maintenance contract information and replacement parts information - Collaboration with contractors and sharing of progress 【Benefits of Implementation】 - Maintaining response quality even with personnel changes and preventing oversight - Increased efficiency through the standardization of maintenance operations - Improvement in customer response quality - Increased opportunities for proposals through cross-departmental information sharing
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basic information
**Features** - Property Management: Centralized management of data center equipment information held by customers. - Equipment and Device Management: Aggregated management of information on delivered devices and parts by customer. - Maintenance Contract Management: Overview of maintenance contract details, renewal dates, and contract status on a single screen. - Inquiry and Maintenance Response History Management: Visualization of the history from reception to completion of response. Prevents oversight and dependency on specific personnel even if the responsible person changes. - Schedule Management: Management of regular maintenance and inspection schedules. **Our Strengths** As the developer of the OSS-based CRM "F-RevoCRM," we support companies in their digital transformation (DX) and business improvement. We address challenges faced by the maintenance and after-sales service departments in manufacturing, such as the personalization of equipment information and repair history by customer, paper management of inspections and repairs, and delays in coordination between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Leveraging the flexible customization capabilities unique to open source, we provide consistent support from business organization to system construction, maintenance phases, and in-house development assistance. We enable system operations tailored to your company, free from the constraints of packaged solutions and dependence on specific vendors.
Price information
■Price: Plans based on the number of users Cloud version for 1 to 5 users: from 10,000 yen per month (excluding tax) / Enterprise version for 1 to 5 users: from 15,000 yen per month (excluding tax) ■Free trial: Available (support can be used during the trial) *Cloud version only ■Implementation cost: No initial implementation cost for the Cloud version *For more details, please feel free to contact us.
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Applications/Examples of results
■Qhen Co., Ltd. (Equipment Manufacturing and Management Business / 150 employees)■■ Introduced F-RevoCRM to the call center operations for receiving repair requests for water heaters. Contractors can now directly check repair requests from the customer portal and register the status of their responses, allowing the call center to monitor progress in real-time. This has improved the quality of customer service. ■Environmental Improvement Business Company N (Environmental Measurement and Facility Management / 150 employees)■■ Consolidated customer and equipment information, which was previously fragmented by department, into F-RevoCRM. This allows for cross-departmental access to past projects and contact history based on the company axis, leading to an increase in proposal opportunities and the development of new sales strategies.
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Company information
We are a company that supports corporate digital transformation (DX) and business improvement as the developer of the OSS-based CRM "F-RevoCRM." We address challenges faced by the maintenance and after-sales service departments in the manufacturing industry, such as the personalization of equipment information and repair history for each customer, paper management of inspections and repairs, and delays in communication between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Our strength lies in our ability to provide consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of package limitations and dependence on specific vendors.
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