VPN outage during a business trip - A true account of how two AI agents restored it in about two and a half hours.
The night before delivery, I experienced an issue where the company VPN could not connect due to error 789 while on a business trip. The two AI agents I had at hand, Claude Code and OpenClaw, which is stationed in-house, completed the troubleshooting on the PC side, investigation on the router side, identification of the cause (connection slot occupation due to residual SA), and recovery in about two and a half hours. I will introduce what tasks were delegated to the AI and where human judgment was applied. For more details, please refer to the technical column in the related links.
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basic information
【Technical Elements】 - AI Agent (Claude Code / OpenClaw) - In-house "Digital Employee" System - Troubleshooting VPN Connection Issues (Error 789) - Investigation of Router Connection Status (Residual SA) - Recovery and Prevention of Recurrence 【Category】AI Solutions
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Applications/Examples of results
【Intended Use】 - Utilization of AI agents for internal infrastructure operation and incident response - Support for small-scale operations in the information systems department - Establishing a trouble response system for remote work and business trips 【Examples of Achievements】 - Restored VPN connectivity during a business trip in about 2.5 hours with the help of two AI agents and human judgment, and implemented measures to prevent recurrence.
Company information
Technosphere Co., Ltd. is a system development company based in Osaka that tackles customer challenges in advanced technology areas such as AI, IoT, and web system development. Since its founding in 2021, the company has leveraged a flat team structure to achieve a flexible and speedy development style. We are engaged in solutions that directly address social issues, such as image inspection AI and smart factory support systems.
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