How to Choose a Telephone Answering Service to Prevent "This Wasn't Supposed to Happen"
Check before deciding! Here are some key points on response scope, forwarding, and call reporting.
Although we introduced a telephone answering service, it would be problematic if we found that "we didn't receive the response we expected" or "we couldn't use the necessary features." To prevent the "this isn't what I expected" feeling after implementation, it is important to confirm in advance whether the service can provide the telephone responses your company needs, not just the pricing. 【Points to check when choosing a telephone answering service】 - Can calls to the representative be forwarded to a smartphone like an internal extension? - Can they handle initial complaints? - Can they adjust responses according to the representative's schedule and time slots? - Can they change the reporting destination based on the caller or the purpose of the call? - Can they provide call reports in the preferred method, such as email or chat? - Can they handle messages and Q&A responses, as needed by your company? At My Team108, we can provide telephone responses tailored to each company's requests, including call forwarding after answering and schedule adjustments. Why not confirm if they can provide the responses your company wants before choosing a telephone answering service?
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basic information
【Our Features】 - You can communicate your return time according to your schedule. - Reporting of incoming call details can be done via Slack, Chatwork, LINE, LINEWORKS, Google Chat, and Microsoft Teams, in addition to email. - Operators are full-time employees who have received over six months of training and hold qualifications (secretarial certification + telephone response skill certification). - Privacy Mark certified. - An English support plan is available, handled by Japanese operators who have passed a native skill check.
Price information
You can use it as a custom-made service. We will provide a quote based on your preferences, so please feel free to contact us.
Delivery Time
P3
※Delivery times may vary depending on the quantity of the manual. Please feel free to contact us.
Applications/Examples of results
Many small and medium-sized enterprises, individual business owners, and professionals are using our services. Small-scale call center and telephone answering service <Usage Plans> Personal Plan: From 15,000 yen per month (excluding tax) Standard Plan: From 30,000 yen per month (excluding tax) Japanese-English Personal Plan: From 15,000 yen per month (excluding tax) *Please feel free to contact us for more details.
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Company information
Osaka L.C. Center Co., Ltd. is a company that focuses on telephone answering services, as well as BPO services, call center operations, property rental business, and management of rental offices. CUBE's telephone answering service provides high-level telephone answering services in fields that require high-quality telephone responses, including professional services and areas that require foreign language support. CUBE's rental offices and shared offices (commonly referred to as "virtual offices") achieve significant cost reductions and offer low monthly base fees and various optional charges. Additionally, the cost savings are allocated to enhancing facilities and training and educating telephone response staff, thereby improving the quality of the services provided.
