Not only the conclusion of the measures but also the background of the discussions.
AI will be involved in the chat between the personnel responsible for addressing issues, organizing the background of discussions and decisions. The knowledge exchanged during the response process will be accumulated in a way that remains within the company. Please let us know the background you would like to retain regarding issue resolution and the current method of recording it.
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basic information
[Points for Utilization and Application] Field personnel confirm the original exchanges and the conditions at that time. They reflect on the accumulated knowledge and use it for handovers, sharing it as material for the next response to be considered by others.
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Applications/Examples of results
【Intended Use / Target Issues】 Even if there are methods for addressing issues, the reasons for the choices made and the verification process are unclear. For those who want to pass on knowledge from the time of response to the next person in charge.
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