Incident management function
Let's work together efficiently as a team and respond to incidents quickly!
The IT service management tool "Jira Service Management" comprehensively supports all teams in quickly delivering excellent services, from incident management to tracking, reporting, and management. It enables rapid and effective responses to service interruptions and failures, improving service reliability and customer satisfaction. 【Features】 ■ Real-time Alerts: Notifies incidents as they occur in real-time, allowing for quick responses and minimizing service interruptions. ■ Incident Queue: Centralizes management of all incidents, setting up request queues to track, sort, and assign incidents. It uses machine learning to group similar incidents, supporting efficient classification and processing. ■ Impact Visualization: Visually displays the dependencies between services and configuration items, helping to understand the impact of incidents on other areas. This enables risk management and rapid responses. ■ Collaboration Features: Team members can share information in real-time and collaborate to respond to incidents, improving the speed of problem resolution.
- Company：INNOOV（イノーブ） 東京
- Price：Other
