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LAN×マックスコム - List of Manufacturers, Suppliers, Companies and Products

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[Model Case] CRM Implementation - Real Estate Management Company: Various Faults and Repair Requests

[Model Case] CRM Implementation - Real Estate Management Company: Various Faults and Repair Requests

Strong support during nighttime and late-night hours! Quick response to issues can enhance customer satisfaction.

Our company offers a "CRM (Call Center)" service. We address challenges faced by customers such as "24/7 phone support is essential, but due to low call volume, we cannot afford to hire additional staff" and "employees are on duty at night for emergency trouble response, which incurs costs and increases workload." With our 24/7 resident support, we can provide solid assistance during nighttime and late-night hours, and our prompt response to issues can enhance customer satisfaction. Additionally, with two pricing structures—pay-per-use or flat-rate—we can operate without incurring unnecessary costs, even for small-scale operations. [Services Offered] ■ Water issues (leaks, toilet clogs, etc.) ■ Key issues (loss, lockouts, etc.) ■ Electrical issues (short circuits, lighting fixture failures, etc.) ■ Gas issues (gas leaks, no hot water, etc.) ■ Glass breakage *For more details, please refer to the PDF document or feel free to contact us.

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[Model Case] CRM Implementation - Primary Reservation Reception and Phone Handling for Restaurants and Similar Businesses

[Model Case] CRM Implementation - Primary Reservation Reception and Phone Handling for Restaurants and Similar Businesses

Beauty salons, clinics, etc.! You can reduce labor costs without having to hire telephone support staff.

Our company offers a "CRM (Call Center)" service. We solve issues faced by customers such as "Due to a small management team, we are unable to answer calls when we are out or attending to visitors, resulting in missed reservations," and "By handling calls during customer visits, we keep waiting customers waiting, leading to a decrease in customer satisfaction." With our service, there will be no missed reservations during customer visits or when unavailable, leading to increased sales and new customer acquisition rates, reduced hiring and training efforts, the ability to focus on core business activities, and a reduction in labor costs. 【Business Overview and Scale】 ■ Available for consultation regarding weekday and peak hours, regular holidays, evening hours, and 24-hour support, etc. ■ Can accommodate from one seat ■ Services include reservations, changes, cancellations, schedule adjustments, product and medical department guidance, and directions from the nearest station. *For more details, please refer to the PDF document or feel free to contact us.

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[CRM Case Study] Amusement Business Company Store System Help Desk

[CRM Case Study] Amusement Business Company Store System Help Desk

We assigned operators with equivalent work experience and promoted the standardization of processes! This has achieved a reduction in workload.

A client company operating 300 karaoke stores nationwide has seen an increase in the time and workload required for employees in the inquiry response department to acquire knowledge and skills due to the high functionality of communication equipment installed in stores and the shortening of model change cycles. This has made it difficult for employees to focus on their core business. In response, Maxcom assigned operators with equivalent work experience and promoted the creation of manuals. By shortening the knowledge acquisition and skill development period, we achieved a reduction in the workload of employees involved in inquiry responses. As a result, employees were able to concentrate on their core business, leading to a reduction in labor costs. [Business Overview] ■ Provided Service: CRM (Call Center) ■ Scale - Operators: 3 *For more details, please refer to the PDF document or feel free to contact us.

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[CRM Case] My Number System Inquiry and Card Application Consultation Call Handling Service

[CRM Case] My Number System Inquiry and Card Application Consultation Call Handling Service

Successfully reduced excess costs! Achieved accurate and careful call handling while maintaining high quality and efficiency.

With the My Number Act, which was enacted in 2013, officially starting operations in January 2016, local governments across the country faced the urgent need to supplement human resources and establish operational frameworks due to the additional workload alongside their usual duties. As a result, it was decided to outsource a call center to handle inquiries from citizens regarding the My Number system and consultations about My Number card applications, with Maxcom being awarded the contract. Our company conducted a simulation of the workload based on similar operational experience and preemptively developed a business plan aligned with fluctuations, successfully preventing shift overlaps and reducing excess costs. Additionally, by building an effective response history management system within the center and sharing FAQ information, we deepened the operators' understanding, which significantly reduced complaints from citizens, achieving accurate and courteous call responses while balancing high quality and efficiency. 【Business Overview】 ■ Provided Service: CRM (Call Center) ■ Scale: Approximately 2,000 cases/month ■ Operating Hours: Weekdays 8:30 AM - 5:15 PM *For more details, please refer to the PDF document or feel free to contact us.

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[CRM Implementation Case] Cram School Classroom Representative Phone Consolidation Call Center Operations

[CRM Implementation Case] Cram School Classroom Representative Phone Consolidation Call Center Operations

Implemented process redesign! Examples of contributions to improving customer service, expanding sales opportunities, and increasing contract rates.

In each classroom, we were handling various phone inquiries such as new membership applications, student (parent) inquiries, and part-time instructor applications. However, due to the small number of staff managing the classrooms, we were also responding to phone calls alongside classes and meetings, which led to missed calls and increased staff workload. As a solution to these issues, our company proposed a centralized call center for the classroom's representative phone line through outsourcing. We have also promoted new membership appeals and loyalty strategies that had previously been neglected, contributing to improved customer service, expanded sales opportunities, and increased conversion rates. 【Business Overview】 ■ Provided Service: CRM (Call Center) ■ Business Hours: 9:00 AM to 9:00 PM (Open year-round) ■ Business Content: Inquiry reception and guidance for the classroom's representative phone line - Membership applications (4,000 per month) - Instructor applications (1,500 per month) - Request and sending of materials, etc. *For more details, please refer to the PDF document or feel free to contact us.

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