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Store Fulfillment

Store Fulfillment

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in smaller stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickup. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

  • Process Control System

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[Service Example] Foreign-affiliated Cosmetics Brand Company A

[Service Example] Foreign-affiliated Cosmetics Brand Company A

We will introduce a case study of designing and building a new business flow that accommodates the environment after the replacement.

We would like to introduce a case where we provided project management for a replacement project and fulfillment and operational support after the release for Company A, a foreign-affiliated cosmetics brand. The company aimed to switch from a mail-order fulfillment provider to its own infrastructure and desired smooth project progress along with comprehensive management of operations, including fulfillment thereafter. After the service implementation, we designed and built a new business flow that accommodated the post-replacement environment. Through design know-how and project management that took into account not only the system aspects but also the operational aspects, we adhered to the desired schedule and achieved the release. [Objective] ■ Purpose - Aim to switch from a mail-order fulfillment provider to its own infrastructure. ■ Results - Designed and built a new business flow that accommodates the post-replacement environment. - After the release, managed the operation of the EC site, logistics, and call center during the operational phase, supporting the infrastructure of the EC business. *For more details, please refer to the related links or feel free to contact us.

  • Internal Control and Operational Management

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What is fulfillment? Basic knowledge of logistics.

What is fulfillment? Basic knowledge of logistics.

A very important factor in enhancing customer satisfaction! Introducing key points on basic knowledge and improving operational efficiency.

Fulfillment refers to the series of operations from order receipt to customer service in e-commerce sites and mail order sales. In transactions involving e-commerce sites and mail order, various operations such as "order receipt," "payment," "product delivery," and "customer confirmation of products and handling of complaints" occur individually. Compared to in-store transactions where the exchange of goods and payment completes the deal, it can be said that the time and effort involved in a single transaction is significantly greater. This article will explain the elements included in fulfillment and points for improving operational efficiency. Please use it as a reference to identify waste in operations and increase productivity. *For detailed content of the article, you can view it through the related links. *For more information, please refer to the PDF materials or feel free to contact us.

  • Other services

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Fulfillment

Fulfillment

We propose logistics support tailored to the shipper's business! It is also possible to handle it in parts.

Our company offers fulfillment services, consistently managing all backend processes in e-commerce, including logistics operations such as shipping and inventory management, as well as customer support for inquiries and return processing. As a consolidated subsidiary of the SBS Group, we collaborate with various logistics group companies to propose logistics support tailored to the needs of our clients' businesses. We can handle not only the operation of the customer center but also manual design. We provide comprehensive support, including FAQ updates and issue management. 【Support Contents】 ■ Logistics ■ Customer Support ■ Shopify Package Plans *For more details, please refer to the related links or feel free to contact us.

  • Internal Control and Operational Management

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