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[Blog] What is Digital Experience Observability?

In the webinar, you will learn how to implement a comprehensive experience observation platform!

For people on the street, digital experiences appear to be convenient and easy. Catchpoint recently held two webinars on the observability of digital experiences, featuring the team leader of the pre-sales solution engineering department and the product marketing director as speakers. This article introduces those key points. Please take a moment to read it. [Contents] ■ What is digital experience observability? How does it differ from monitoring? ■ Part 1: Achieving the perfect digital experience through evolving monitoring and observability ■ Part 2: The unknown user journey - Observability experiences arise from understanding digital transactions *For more details on the blog, you can view it through the related links. Please feel free to contact us for more information.

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[Blog] Catchpoint, on tour again

Sharing the main takeaways from events around the world! Introducing important themes on the blog.

After two years of continuing virtual meetings, the Catchpoint EMEA team has finally set out on the road again. The team has attended keynote speeches and participated in discussion huddles led by people gathered from all corners of the tech industry. In this blog, we will introduce important themes that keep recurring. [Contents] ■ Key Points ■ In-Person Reunion ■ DevOpsDays - In Birmingham ■ Embracing the New Normal *For more details about the blog, please refer to the related links. Feel free to contact us for more information.

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[Blog] Monitorama 2022

Introducing improvements in employee productivity through changes in monitoring and observability over the past few years in our blog!

At Monitorama, there will be presentations by industry experts and community leaders about monitoring, observability, SLI, SLO, and most importantly, what practitioners are doing rather than vendors or providers. In preparation for this, our blog features an interview with the CEO of Catchpoint, where we ask him several questions about this event and his insights on the changes in monitoring and observability over the past few years. Please take a moment to read it. [Content] ■Q&A: Monitorama 2022 *For more details, you can view the blog through the related links. Please feel free to contact us for more information.

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[Blog] Expansion of the Engineering Team

The more insight you have to help the team's condition and growth, the higher the chances of success!

At the Hypergrowth Engineering Summit, sessions focused on building and scaling high-functioning engineering teams were held. One session focused on scaling engineering teams, while another focused on systems. Despite the significant differences in each topic, they harmonized very well as a cohesive story, demonstrating that advice for teams is also very effective for systems, and vice versa. In this blog, I would like to share three presentations that I particularly enjoyed. [Contents] ■ Three Key Presentations ■ Building Successful Engineering Teams ■ What Happens When You Flip the Advice *For more details, you can view the related links. Please feel free to contact us for more information.

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5 Reasons to Use Core Web Vitals for Measurement

Using Catchpoint! Effectively utilizing Core Web Vitals to accommodate diverse user combinations.

We are walking together. As part of our ongoing efforts to meet customer expectations, we have recently added Core Web Vitals to our performance measurement program. We are pleased to announce that these metrics have become a native part of the Catchpoint platform. DevOps SREs, platform operations engineers, and business and monitoring strategists can achieve a range of significant benefits with this addition. [Contents] ■ What are Core Web Vitals ■ Addressing the hierarchical needs of digital monitoring ■ Reasons to use Catchpoint for measuring Core Web Vitals *For more details, you can view the blog through the related links. Please feel free to contact us for more information.

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[Blog] What I want for Christmas is a resilient internet!

What I really want this year is a reliable, stable, and resilient internet!

Dear Santa, I have been a very excellent IT Operations Manager this year. (Considering the current state of the world, this might be an exaggeration.) So, I have a few items on my wish list. For more details, please see the related links. [Content (partial)] ■ Eliminate outages! ■ Significantly reduce help desk tickets! ■ More comprehensive RUM and web experience analysis! ■ Ghosts of past and present detailed data! ■ Real-time BGP data! *For more details, you can view the blog through the related links. Please feel free to contact us for more information.

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[Blog] How to Handle When SPF is Broken

Let's identify the cause of the SPF failure. There are several underlying reasons for the damage.

When an SPF record is broken, the DNS record will stop functioning. This can lead to the possibility of emails being lost during transmission or not being delivered as intended. When an SPF record is broken, the first step is to identify the cause of the breakage and proceed with troubleshooting. If you already feel overwhelmed by fixing a broken SPF, it is recommended to outsource the task. [Contents] ■ What is a broken SPF record? ■ Why does SPF data get corrupted? ■ What to do when SPF is broken? ■ How to automate this process? *For more details, you can view the related links. Please feel free to contact us for more information.

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Cloudflare's features

Performance, security, reliability, analysis! Covering the necessary features according to the scale of the site!

Cloudflare has four main features. In "Performance," it supports everything from simple cache rule settings using CDN to complex cache rules. Web optimization and mobile optimization are also possible. Additionally, it covers necessary features such as "Security," "Reliability," and "Analytics," depending on the scale of the site. You can view detailed features from the related links. 【Feature Composition (Partial)】 <Performance> ■CDN ■Web Optimization ■Mobile Optimization <Security> ■DDoS Protection ■IoT Security ■WAF ■Border Protection *For more details, please refer to the related links page or feel free to contact us.

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Cloudflare's SLA

Guaranteed 100% operation! Introducing the differences in SLA between the Business plan and the Enterprise plan!

In accordance with the "Quality Assurance of Sales" stipulated in the revised Civil Code on Obligations scheduled to take effect on April 1, 2020, we clarify the SLA of Cloudflare's services. The Free and Pro plans do not have an SLA, while the Business and Enterprise plans do have an SLA. The Business plan is a self-service plan, so support is available via email, chat, or the Cloudflare community forum. Additionally, the Business plan includes a guarantee regarding availability, but there is no guarantee regarding performance. The Enterprise plan assigns a dedicated customer support manager and SE from Cloudflare. The significant difference is that it includes a performance guarantee, ensuring that delivery will always be faster than from the origin. Furthermore, during high load times, the Business plan may deliver from overseas data centers, whereas the Enterprise plan will scale out using domestic servers. *For more details, please refer to the related link page or feel free to contact us.

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Cloudflare contract types

Plans you can choose based on the scale of your site and growth stage! We will introduce the differences in contract types!

We will introduce the types of Cloudflare contracts. We offer plans that can be chosen based on the size of the site and its stage of growth, including options for "Free," "Pro," "Business," and "Enterprise." You can find details about the differences in pricing, speed, and features provided through the related links. 【Plans】 ■Free ■Pro ■Business ■Enterprise *For more details, please refer to the related links page or feel free to contact us.

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What is information theory?

The quantitative value of information! The more surprising the information is to the reader, the higher its value!

The father of information technology stated, "The value of information is the magnitude of surprise." The more familiar the recipient is with the content of the information, the less valuable that information becomes. Conversely, the less the recipient knows about the content, the more valuable the information is. In other words, the value of information changes relatively based on how well the recipient understands the subject matter. This is defined as the amount of information. Based on probability theory, the way to quantify the value of information has been established. The greater the surprise from information that the reader does not know, the higher the value of that information. 【Levels of Communication Problems】 ■Level A: Technical Issues How accurately can symbols be transmitted in communication? ■Level B: Semantic Issues How accurately can the transmitted symbols convey the intended meaning? ■Level C: Effectiveness Issues How effectively does the received intention influence the desired action? *For more details, please refer to the PDF document or feel free to contact us.

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What is information quality?

Quality assessment of qualitative information! Introducing differences in quality based on expression, causality, and scope!

Information quality is a qualitative evaluation indicator of information. The value of information is considered to be the magnitude of surprise, according to information theory. So, if the content is surprising, is it acceptable to write dubious or false information? No, that is not correct. By checking the content against the indicators of information quality, it becomes possible to enhance the value of the content. The related links explain the differences between data quality and information quality. 【10 Indicators of Information Quality (Partial)】 ■ Authority/Reliability/Verifiability ■ Scope of Coverage ■ Composition and Organization ■ Objectivity ■ Integrity *For more details, please refer to the related links page or feel free to contact us.

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Content Quality Improvement Service Procedure

Valuable information varies from person to person! It starts with 'knowing yourself and knowing your opponent'!

The value of information is influenced by the difference between what the other party knows and what we possess, and this difference is calculated based on probability distributions. This consulting begins by clarifying what we know and what the other party does not know, starting from "knowing oneself and knowing the other." Consulting mainly consists of discussions and hearings. If objective data is needed, market research will also be conducted. 【Service Procedure】 ■1. Hearing ■2. Site Analysis ■3. Determination of Pages for Information Quality Improvement ■4. Page Analysis ■5. Application of Improvement Proposals ■6. Confirmation of Improvement Effects ■7. Formulation of Next Improvement Measures *For more details, please refer to the PDF document or feel free to contact us.

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[Blog] Introduction to "Symphony"

Introducing the process and commitment to the reconstruction aimed at improving UX in our blog!

Symphony is not just an old UX with a new coat of paint. We have completely redesigned the platform to provide a modern and intuitive interface, allowing our customers to get the answers they need more quickly and easily than ever before. In this blog, we will explain in detail the reasons for the reconstruction and our commitment to experience observability. We encourage you to read it. [Contents] ■ Reasons for the reconstruction ■ Building an iterative design process ■ Commitment to experience observability ■ Would you like to experience its capabilities firsthand? *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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[Blog] Providing the Perfect Digital Customer Experience

Introducing the challenge of providing a perfect customer experience in a world where digitalization is advancing in our blog!

In the current situation where the COVID-19 pandemic has dramatically impacted the ways we work, shop, and play online, the digital customer experience has become crucial. In this blog, we present the challenge of providing a perfect customer experience in an increasingly digital world in an interview format. Please take a moment to read it. [Contents] ■ Transition from analog culture to digital culture ■ Challenges in providing a perfect digital customer experience ■ Proactive problem-solving by Catchpoint ■ How does digital experience observability work? *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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[Blog] Comparison of Availability Monitoring and Reachability Observability

You can understand the importance of accessibility observability through the video!

The internet disruptions and chaos that occurred in 2021 demonstrate how interconnected and relatively fragile the internet ecosystem is. To respond to such demands, proactive end-user experience observability is necessary. We have posted a video on this blog where you can learn about the necessity of proactive end-user experience observability, so please take a look. [What you can learn from the video] ■ The main factors behind this paradigm shift in monitoring ■ Understanding the four pillars of end-user experience ■ Watching a live demo of visibility across the entire digital delivery chain by Catchpoint *You can view more details of the blog through the related links. Please feel free to contact us for more information.

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[Blog] Reflecting on SLOconf 2022

The Catchpoint team introduces the main highlights of SLOconf2022 in their blog!

Did you attend the wonderful SLOconf held in May 2022? Over 60 presentations were conducted across four tracks, covering a variety of topics from the definition of SLO (Service Level Objectives) to the financial framework of error budgets. In this blog, we will introduce several key sessions and some that you may have overlooked. [Content] ■ SLOconf 2022: The Basics of SLO - Deep dive into everything SLO - Are SLOs for everyone? - Rising trends - Applying SLOs to business - Tips for SLOs *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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[Blog] Catchpoint Selected as a Leading Vendor

In the DEJ report, Catchpoint is recognized as a leader in multiple fields!

Digital transformation (DX) has long been the foundation of forward-looking business and organizational strategies, but there has never been a time when its importance has been as high as it is today. In the digital age, placing innovative approaches to technology at the center of business is essential for reliability, influence, growth, and efficiency. However, to respond to the future needs of markets, customers, and employees, continuous effort and reevaluation are necessary. [Contents] ■ Increased urgency - Technology needs to be at the core of business strategy ■ DEJ emphasizes that Catchpoint is a leader in multiple fields ■ The importance of "visibility" and the changing definition *For more details about the blog, you can view it through the related link. Please feel free to contact us for more information.

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[Blog] Rogers' outage will cost you more than you think.

To minimize damage! Here are some tips that IT professionals should consider.

On July 8, 2022, the Canadian telecommunications company Rogers Communications experienced a massive outage that affected most regions of Canada for about two days. There was a previous incident in 2021 that impacted wireless servers for several hours, so it was not entirely unprecedented. However, the scale and severity of this outage appear to cause far greater damage at first glance. [Contents] ■ What happened ■ Various impacts ■ Incalculable costs ■ Are you the next Rogers? ■ Summary *For detailed blog content, please refer to the related links. Feel free to contact us for more information.

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[Blog] What Business Needs is a Resilient Internet

Ensure high internet resilience through observability!

One of the first things that surprised me when I joined Catchpoint five months ago was the chaos in the observability market. Almost every vendor is delivering a similar message regarding the assurance of excellent digital experiences for customers, employees, or both. Of course, it is important that such experiences are executed correctly, but in most cases, many of these solutions only help to confirm that a site is at best live and accessible to some users. [Content] ■ "The internet is supported by thin sticks and wires" ■ How observability solutions for enterprises achieve internet resilience ■ Achieving maturity in internet resilience *For more details on the blog content, you can view it through the related links. Please feel free to contact us for more information.

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[Blog] Digital Immunity and Internet Resilience

A wonderful conference in Orlando! Deeply resonating with Catchpoint's capabilities!

The world is gradually returning to normal. It was a conference I attended without almost any business trips for the first time in three years, and Gartner did not disappoint with its content. At the "Gartner IT Symposium//Xpo," thousands of participants from around the world gathered in Orlando, Florida, and everyone was likely as excited (and a little nervous) as I was to meet again in person. Gartner announces the "Gartner Identifies the Top 10 Strategic Technology Trends for 2023" every year, and in my opinion, these trends resonate deeply with Catchpoint's ability to make networks, websites, and applications more resilient for customers and employees. [Content Overview] - Industry turmoil surrounding observability - Why IPM solutions are necessary - Ensuring internet resilience across the entire internet stack *For more details on the blog, please refer to the related links. Feel free to contact us for more information.

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[Blog] DMARC VS SPF

To make the most of email authentication standards, we recommend using PowerDMARC's auditing features.

In this article, we will explain DMARC and SPF for those who are unable to keep up with the debate, helping you understand what they are and how they can be beneficial. SPF (Sender Policy Framework) allows you to cache a list of IP addresses that are authorized to send emails on behalf of your company. (RFC4408) On the other hand, DMARC specifies policies for emails that fail authentication and helps domain owners manage the strictness of the implemented security protocols. [Contents] - Is SPF sufficient, or is DMARC also necessary? - Can DMARC be implemented without DKIM? - DMARC vs SPF: Summary - Benefits of DMARC software solutions *You can view more details about the blog through the related links. For more information, please feel free to contact us.

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[Blog] Why is DMARC important?

Understand the benefits of DMARC! You can protect your brand's reputation and identity.

DMARC is a standard email authentication protocol that, when set up on top of existing SPF and DKIM records, helps verify whether either or both of the authentication checks have failed. DMARC helps protect outgoing emails and prevents spoofing and phishing attacks by rejecting messages that do not meet certain criteria. Additionally, mail servers can report messages received from other mail servers, assisting senders in resolving issues. This blog post explains the importance of DMARC and what you can do to implement it correctly for your domain. [Contents] ■ Why is DMARC important and why should your company use it? ■ Who can use DMARC? ■ How to set up a DMARC record for your domain? *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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[Blog] SPF Void Lookup

Various foolproof methods and practices can be implemented to ensure that the limit of two is not exceeded.

The current limit for SPF void lookups specified in the RFC is 2. This specification can be confirmed in RFC7208 (Section 11.1), which indicates that there is a limit on the number of allowed SPF void lookups per SPF check. Those reading this article may have encountered error messages when checking protocol processing or email DMARC report data. To better understand, let me explain what SPF void lookup is. [Contents] ■ What is SPF Void Lookup? ■ How can we avoid the limitations of SPF Void Lookup? *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

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Liability for damages from impersonation emails

It's the same as not having antivirus software installed! The impersonated party will bear liability for damages.

The liability for damages caused by impersonation emails may fall on the "impersonated party." If it is deemed that necessary measures have not been taken, such as not having antivirus software installed, the impersonated company may be held liable for damages based on tort law (Civil Code Article 709). Additionally, the directors of the company may be held liable for damages to the company due to violations of their duty to establish an internal control system. [Related Laws and Systems] ■ Invoice System ■ Revised Electronic Bookkeeping Act ■ PCI DSS 4.0 Compliance *For more details, please refer to the PDF document or feel free to contact us.

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